Gorgias integrations
MESA links Shopify events to Gorgias, creating support tickets, adding order context, or tagging conversations automatically. When a high-value order flags a risk or a return is initiated, MESA can open a ticket before the customer reaches out. Support stays proactive, not reactive.
★★★★★ 4.9 rating on Shopify App Store
Why integrate Gorgias
Merchants integrate Gorgias with their stack to save time and ship more.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Connect Gorgias to your apps
Automate your work with Gorgias in less clicks.
Use MESA's built-in tools for personalizing any workflow
Customize your Gorgias automations with MESA's built-in tools.
Join thousands of merchants that integrate Gorgias using MESA.
Build any workflow with these Gorgias automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our Gorgias docs.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Learn more about automating Gorgias
Integrate Gorgias with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.
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