How to send gift cards to customers from tagged Gorgias tickets

You understand that good customer support is paramount in creating loyal customers. Thankfully, Gorgias allows you to go above and beyond with its ticket tagging system to help you stay organized – but did you know it’s also a great way to send your customers gift cards for saying thank you or for showing you care even when mistakes happen?

What if you could automatically send gift cards to customers tagged in Gorgias? Why not show your appreciation while giving customers a chance to save on their next purchase.

In this blog post, we’ll explore how easy it is to set up an automated gift card program through Gorgias using Govalo.

Watch our walkthrough video

Video tutorial on how to send gift cards to customers from tagged Gorgias tickets

Step-by-step tutorial instructions

Time needed: 5 minutes

To get started, be sure to add MESA to your Shopify store before starting.

In this example, we’ll explore how to use Gorgias to tag tickets that connect to Govalo so gift cards can be sent to the customer.

Let’s get started.

  1. Add the workflow template, “Send a gift card to a customer if their order is delayed”

    First, from the Discover page within MESA, search “Gorgias”. The results will show apps and templates. Click “Try it” for this template.mesa discover gorgias

  2. Connect your Gorgias credentials

    Follow the simple instructions to log in to your Gorgias account.gorgias credentials

  3. Update this workflow’s frequency

    Update this value to when you want this automation to run through all the tickets created and look for a specific tag.

    For example, if you know the automation runs every day at 5pm, you can check that day’s tickets to ensure that any tickets tagged to get a gift card are justified.
    gorgias ticket created

  4. Update the delay

    Next, expand the Delay step to update this to how long it’s needed to review tickets for the right Gorgias tag.
    gorgias ticket created delay

  5. Update the tag name

    Next, expand the Filter step and update the value “send gift card” to anything you wish to use in Gorgias. This is the tag value you’ll add to any ticket that will continue in this workflow.gorgias ticket tagged for gift card

  6. Assign which Govalo Gift Card product should be sent

    Expand the Govalo Create Card step. Optionally, you can personalize the “Note” field.

    Next, scroll to the Product ID field. This value can be found in Govalo by navigating to the gift card product. Once there, in the URL, copy the number that comes after “govalo/configure”govalo gift card

  7. Save then, turn “On” your automation

    Lastly, save your new automation. Then, be sure to turn it “On”. Congrats! You’re done.gorgias to govalo automation

Increase customer satisfaction even in negative experiences

Sending a gift card as an apology for a delayed order can be a good way to show your customers that you value their business and are sorry for any inconvenience they may have experienced.

It can also help to build goodwill and encourage customers to continue doing business with you in the future.

Gift cards are better than refunds

Sending gift cards or store credit instead of a refund can be beneficial for businesses because it encourages customers to continue shopping with them.

Additionally, gift cards or store credit don’t have the same issues as cash refunds, such as the potential for fraud or the need to process and issue refunds through banks or other payment processors. This can save the business time and money.

Get this automation template

Get this template and personalize it for your exact needs. With MESA, you get a fanatical team of automation experts to craft the perfect workflow so you get more done with less effort.

Delight more customers and drive your brand to new heights today.

So, what's next?

  1. Add MESA from the Shopify App Store. Enjoy a 7-day free trial to start.
  2. Ask the experts if you need help personalizing any workflow, or ask us to build one for you. We're happy to help!
  3. Discover pre-made, customizeable automation templates.
We literally wrote the book on Shopify automation

Learn how to make Shopify work easier with your business processes.

Get the playbook - Free!

shopify automation playbook PDF