Gorgias is a help desk for ecommerce that connects all of your customer service in one place. The goal of the platform is to help you deliver excellent customer care without compromising your schedule.
For example, Gorgias sets up autoresponders with rules and assigns tickets based on topics and attributes. To prefill answers, the platform uses data such as shipping dates and order status for customer requests. For better customer service, Gorgias connects all of your support channels in one platform. You’ll be able to track everything customers are saying online, whether it be on social media or on your website: all you’ll have to do is scroll through the customer timeline to be up-to-date. Lastly, the software comes with advanced analytical features to track customer satisfaction scores and measure your support team’s impact on sales.
By connecting Gorgias to MESA, you’ll be able to take your customer service to the next level. On top of creating workflows when a new ticket is created in Gorgias, you can also create satisfaction surveys within the platform itself.
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Workflows that get more everyday challenges done.
Create a user in Gorgias when a new customer is created in Shopify.
Send a satisfaction survey when a Salesforce lead has been converted.
Track an event in Klaviyo when a Gorgias ticket is created.
Update a Gorgias ticket when a Shopify customer account has been updated.
Learn more about Gorgias integrations.Learn more
Get started with a workflow template:
Build your own Gorgias automation using these triggers and actions.
Start a Gorgias workflow when...
Make your Gorgias workflow then do...
- Create User
- Create a new user in Gorgias.
- List User
- Obtain a list of users.
- Retrieve User
- Grab all details about the user.
- Update User
- Modify a user.
- Delete User
- Remove a user.
- Create Job
- Create a new job in Gorgias.
- List Job
- Obtain a list of jobs.
- Retrieve Job
- Grab all details about the job.
- Update Job
- Modify a job.
- Delete Job
- Remove a job.
- Create Satisfaction Survey
- Create a satisfaction survey in Gorgias.
- Update Satisfaction Survey
- Modify a satisfaction survey with new information.
- List Satisfaction Survey
- Obtain a list of satisfaction surveys.
- Retrieve Satisfaction Survey
- Grab all details about the satisfaction survey.
- Create Ticket
- Create a new ticket in Gorgias.
- List Ticket
- Obtain a list of tickets.
- Retrieve Ticket
- Grab all details about the ticket.
- Update Ticket
- Modify a ticket with new information.
- Delete Ticket
- Remove a ticket.
Learn more about Gorgias automations.
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