How it works
Follow these 5 simple steps to automate this task automatically.
Schedule on a weekly frequency
The workflow triggers every Sunday to compile and analyze closed support tickets from the past week.
Time to complete: 1 minute
Retrieve messages from a week ago till now
Queries the Closed Gorgias Support Tickets database for all tickets closed within the past seven days.
Time to complete: 1 minute
Format ticket messages
Processes and structures ticket messages so they can be analyzed for trends and insights.
Time to complete: 1 minute
Analyze trends with AI
AI reviews ticket data, identifying common issues, customer concerns, and recurring support trends.
Time to complete: 1 minute
Send summary email
Delivers a weekly report via email, including AI-generated insights on support performance and customer pain points.
Time to complete: 1 minute
Make it your own
Customize this workflow even further:
Set custom delays
Schedule actions to trigger after a set time period, such as sending follow-up emails 3 days after an event.
Chain multiple actions
Connect several steps together in one workflow, like tagging data, updating records, and notifying your team simultaneously.
Store data in tables
Save order details, customer preferences, or custom metrics in your own database for reference and reporting.
Deploy AI agents for smart decisions
Let AI agents evaluate complex scenarios and choose the right action path based on your defined rules.
Frequently asked questions
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.
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