How it works

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Gorgias ticket updated
App connector: Gorgias • Time to complete: 1 minute

Checks for updates to Gorgias support tickets every hour to track status changes.

Check if it is a closed ticket
App connector: Filter • Time to complete: 1 minute

Uses the built-in Filter tool to detect tickets marked as closed and process only those.

Get list of the Gorgias ticket's messages
App connector: Gorgias • Time to complete: 1 minute

Fetches all messages related to the closed ticket, capturing the full conversation history.

Loop over the Gorgias ticket's messages
App connector: Loop • Time to complete: 1 minute

Uses the built-in Loop tool to iterate through each message in the ticket to process and store them individually.

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Store Gorgias ticket data in Database
App connector: Data • Time to complete: 1 minute

Saves the ticket ID, message content, and closed date in a Closed Gorgias Support Tickets database table for future reference.

Make it your own

Customize this workflow even further:

Set custom delays
Schedule actions to trigger after a set time period, such as sending follow-up emails 3 days after an event.
Chain multiple actions
Connect several steps together in one workflow, like tagging data, updating records, and notifying your team simultaneously.
Store data in tables
Save order details, customer preferences, or custom metrics in your own database for reference and reporting.
Deploy AI agents for smart decisions
Let AI agents evaluate complex scenarios and choose the right action path based on your defined rules.

Frequently asked questions

What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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