Save Closed Gorgias Support Tickets to a Database
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This workflow stores closed Gorgias support ticket data in MESA's private database, organizing entries by date. When used with the companion workflow, Receive a Weekly Summary of Closed Gorgias Support Tickets, it creates a searchable record of ticket resolutions, metrics, and customer interactions. This database powers reporting features that reveal support trends and response patterns. Both workflows must be active for complete functionality.
Frequently asked questions:
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Can MESA handle the setup for me?
Yes, check out our Expert Workflow Setup. We'll collaborate with you to craft the perfect workflow so you're up and running with confidence.
Other workflow requirements:
How this template works:
Gorgias ticket updated
Checks for updates to Gorgias support tickets every hour to track status changes.
Check if it is a closed ticket
Uses the built-in Filter tool to detect tickets marked as closed and process only those.
Get list of the Gorgias ticket's messages
Fetches all messages related to the closed ticket, capturing the full conversation history.
Loop over the Gorgias ticket's messages
Uses the built-in Loop tool to iterate through each message in the ticket to process and store them individually.
Store Gorgias ticket data in Database
Saves the ticket ID, message content, and closed date in a Closed Gorgias Support Tickets database table for future reference.
Save Closed Gorgias Support Tickets to a Database
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