Send Gift Card to Customers for Delayed Orders

The workflow automatically watches for new tickets created in your Gorgias help desk. It checks every hour for fresh tickets and captures all the customer information and ticket details needed for the subsequent steps. No configuration is required - once activated, it will monitor all incoming tickets continuously and pass the ticket data to the delay step.

The workflow pauses for exactly one hour before proceeding to check the ticket details. This delay is pre-configured to give your support team time to handle the ticket manually or for the customer to resolve their concern without needing a gift card. After the hour passes, the workflow automatically continues with the ticket data and moves to retrieve the current ticket status.

The workflow pulls the complete ticket details from Gorgias using the original ticket ID. This step ensures the ticket hasn't been deleted or significantly changed during the one-hour delay period. It retrieves all current ticket information including customer details, tags, status, and any updates made by your support team, then passes this fresh data to the tag checking step.

The workflow examines all tags attached to the ticket and looks specifically for the "send-gift-card" tag. Your support team needs to manually add this tag to tickets where customers should receive gift card compensation for delays. If the tag is found, the workflow continues to create the gift card; if not, the workflow stops here without sending anything. This ensures gift cards are only sent when appropriate and prevents accidental compensation.

You need to configure the product ID field with your specific Govalo gift card product ID from your account. The workflow automatically populates the customer's first name, last name, and email address from the ticket information. It creates a $20 gift card with the message "Here is a small gift of appreciation!" and sends it directly to the customer. You can modify the gift card value, message, or find your product ID in your Govalo dashboard under gift card products.