Customer experience automation
Turn order events into personalized customer experiences that drive loyalty and repeat purchases
- Missed opportunities for post-purchase engagement
- Inconsistent customer experiences across touchpoints
- Low review and feedback rates from customers
- Time wasted on repetitive emails and messages
The solution
Intelligent customer experience automation
Post-purchase sequences
Automatically send welcome emails, order confirmations, shipping updates, and review requests at the perfect time
Personalized messaging
Use AI and customer data to create personalized messages that feel one-to-one, not automated
Win-back campaigns
Re-engage inactive customers with targeted offers, birthday discounts, and reorder reminders
Popular customer experience workflows
Get started with these customizable workflow templates
Built-in tools make this possible
Unlike platforms that charge extra for features, MESA includes everything you need:
Send branded messages to customers or team
Learn more →
SMS
Send text messages to customers via phone
Learn more →
Delay
Wait for time period or schedule later
Learn more →
AI
Generate content and make intelligent decisions
Learn more →
Data
Store and query information in PostgreSQL database
Learn more →
Schedule
Trigger actions automatically on time-based intervals
Learn more →Get started in minutes
Choose a template
Browse 300+ pre-built customer experience workflows
Customize (optional)
Adjust to match your exact process
Enable & Test
Test with real orders, then go live
Perfect for:
Ecommerce brands
Create personalized post-purchase experiences that drive loyalty
Review-focused stores
Automate review requests and feedback collection at scale
Retention teams
Re-engage customers with win-back campaigns and personalized offers
Why choose MESA for customer experience?
 MESA |
Email marketing platforms | Shopify Email | |
|---|---|---|---|
| Triggered by events | ✓ | Limited | Limited |
| Multi-channel (Email + SMS) | ✓ | ✗ | ✗ |
| AI personalization | ✓ | $$$ | ✗ |
| Complex logic | ✓ | Limited | ✗ |
| Order data access | ✓ | Limited | ✓ |
| Included in price | ✓ | $$$ | ✓ |
Common questions
How do I send review requests after delivery?
Can I personalize messages with AI?
Does this work with my email service provider?
How do I time communications perfectly?
Can I create multi-step sequences?
Start automating customer experience today
7-day free trial • 50+ templates included
Need help? Our automation experts will build your first workflow free. Contact support
