SMS tool
Send text messages to customers via phone
Reach customers on their phone with order updates, shipping alerts, and time-sensitive notifications. Built-in SMS—no separate Twilio add-on or per-message fees in your MESA plan.
Popular solutions using SMS tool
Real-world automation scenarios
Shipping notifications
Send tracking number and carrier link when an order ships. Customers get instant delivery on their phone.
Delivery alerts
Notify when a package is out for delivery or delivered. Pair with Package Tracking for real-time updates.
Abandoned cart SMS
Trigger on cart abandonment, wait 1 hour (Delay), then send a short SMS reminder with a link back to cart.
Order confirmation
Send a quick SMS when an order is placed—order ID, total, and estimated delivery. Keeps customers informed.
OTP and verification
Send one-time codes for login, verification, or pickup. Use Filter to only send when needed.
Appointment reminders
Remind customers of appointments or reservations. Use Schedule + Delay for timed reminders.
Getting started with SMS tool
Add an SMS step
Insert SMS where you want to send a text. Configure recipient (from workflow data) and message body.
Use variables
Reference workflow data in the message—tracking number, order ID, customer name. Keep it short (SMS character limits).
Combine with other tools
Add Filter to conditional sends, Delay to time the message, or Package Tracking for delivery-triggered SMS.
Building is better together
Tools often used together:
Why choose MESA's SMS tool?
| MESA SMS | Zapier | Make | Klaviyo SMS | |
|---|---|---|---|---|
| Built-in (no add-on) | ✓ | Via Twilio | Via Twilio | Separate plan |
| Workflow-native | ✓ | Per Zap | Per scenario | Email-focused |
| Variables & personalization | ✓ | ✓ | ✓ | ✓ |
| Package Tracking integration | ✓ | Custom | Custom | Limited |
| Delay + Filter support | ✓ | ✓ | ✓ | ✓ |
| Cost | In plan | Per task + Twilio | Per op + Twilio | Per plan |
Unlike other platforms, MESA's SMS tool is included free with every plan.
Common questions
What's the difference between SMS and Email?
Do I need a phone number?
Are there character limits?
Can I use SMS with Package Tracking?
Does SMS work with Delay?
Can I send to international numbers?
Is SMS included in my plan?
Where can I learn more?
Start using the MESA SMS tool today
Built-in with MESA
Need help getting started? Our team will help you design your first SMS workflow. Contact us →
