Send Delivery Confirmation Texts with Wonderment Tracking

You'll need to install the webhook URL and add the webhook token in your Wonderment dashboard to connect the systems. The trigger automatically captures essential shipment data including the order ID, tracking information, and delivery status when a package is delivered. This data gets passed to the next step to retrieve the full order details from Shopify. Without proper webhook configuration, the workflow won't receive delivery notifications from Wonderment.

The step automatically queries your Shopify store using the order ID captured from the Wonderment trigger. It retrieves comprehensive order data including customer phone numbers, shipping addresses, order contents, and customer names. This information gets passed to the filter step to verify the customer has a phone number on file. If this step fails to retrieve order data, the SMS notification can't be sent since there's no customer contact information available.

The filter examines the customer phone number field retrieved from the Shopify order and only allows the workflow to continue if a phone number exists. Orders without phone numbers will stop here, while orders with valid phone numbers proceed to the SMS step. This prevents unnecessary errors and ensures you're only sending texts to customers who can actually receive them. The filter uses an "is not empty" comparison to verify phone number availability.

You can customize the SMS message content using the template field, with a default message that includes the customer's first name and celebrates the delivery. The message automatically pulls the customer's phone number from the Shopify order data and sends via SMS. Messages are limited to 160 characters to ensure single-text delivery and work within US and Canadian SMS networks. The system uses the customer's shipping address first name to personalize each message, making the notification feel more personal and engaging.