Fulfillment operations automation
Automate shipping notifications, tracking updates, returns processing, and exception handling
- Delayed customer notifications and updates
- Increased support ticket volume and inquiries
- Manual tracking updates and status checks
- Inefficient returns processing and handling
The solution
Intelligent fulfillment automation
Automated tracking
Automatically send tracking information to customers when orders ship and update them on delivery status
Exception handling
Detect shipping delays, exceptions, and issues automatically and alert your team for quick resolution
Returns processing
Automate return authorization, inventory updates, refund processing, and customer notifications
Popular fulfillment operations workflows
Get started with these customizable workflow templates
Built-in tools make this possible
Unlike platforms that charge extra for features, MESA includes everything you need:
Package Tracking
Monitor and track shipments from multiple carriers
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Webhook
Receive and process incoming requests from services
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API
Make REST calls to connect external services
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Send branded messages to customers or team
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Paths
Create branching logic based on different conditions
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Data
Store and query information in PostgreSQL database
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Choose a template
Browse 300+ pre-built fulfillment workflows
Customize (optional)
Adjust to match your exact process
Enable & Test
Test with real orders, then go live
Perfect for:
High-volume shippers
Keep customers informed with automated tracking updates
3PL & fulfillment centers
Streamline operations and reduce support ticket volume
Returns-heavy stores
Automate return processing and exception handling
Why choose MESA for fulfillment operations?
 MESA |
Manual tracking checks | Carrier limitations | |
|---|---|---|---|
| Real-time updates | ✓ | ✗ | Limited |
| Automated notifications | ✓ | ✗ | ✗ |
| Exception handling | ✓ | ✗ | ✗ |
| Returns automation | ✓ | ✗ | ✗ |
| Multi-carrier support | ✓ | Manual | ✗ |
| Custom logic | ✓ | ✗ | ✗ |
Common questions
How do I send tracking info automatically?
Can I handle shipping exceptions automatically?
Does this work with my 3PL or fulfillment center?
How do I automate returns processing?
Can I track multiple carriers?
Start automating fulfillment today
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