How it works
Follow these 4 simple steps to fulfill digital products and services that don't need physical shipping
Order Created
Order Created
Loop
Loop
Filter
Filter
Create Order Fulfillment
Create Order Fulfillment
Make it your own
Customize this workflow even further:
Add conditional customer notifications
Set up smart rules to send fulfillment emails only for certain product types, like courses or memberships, while keeping service fulfillments silent.
Create product-specific fulfillment delays
Schedule different fulfillment timing based on product type - instant for downloads, 24-hour delay for consultation bookings, or custom timing for pre-orders.
Connect fulfillment data to external systems
Send fulfillment details to your CRM, accounting software, or customer success platform to trigger onboarding sequences or update customer records automatically.
Deploy AI agents to handle fulfillment exceptions
Let AI agents evaluate complex scenarios like partial refunds or special customer requests and decide whether to proceed with automatic fulfillment or flag for manual review.
Frequently asked questions
Will this fulfill products that are marked as requiring shipping?
No, the Filter step specifically excludes any products where "requires_shipping" is set to true. Only digital products, services, and other items marked as not requiring shipping will get automatically fulfilled through this workflow.
Can I customize which location gets assigned to the fulfillments?
Yes, you'll need to configure the "location_id" field in the Create Order Fulfillment step. Find your location ID by going to Settings > Locations in your Shopify admin and copying the ID from your desired fulfillment location.
What happens if a customer orders both physical and digital products in the same order?
The workflow processes each line item separately through the Loop step. Physical products get filtered out and remain unfulfilled, while digital products get automatically fulfilled. This means the order will show as partially fulfilled until you manually fulfill the physical items.
What is a template?
MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.
Can I customize a template?
Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.
Are templates free?
Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.
Ready to fulfill digital products and services that don't need physical shipping?
Join thousands who've automated their work and saved an average of 3.5 hours every week.
Start with this template — It's free7-day free trial • 5 min setup • Cancel anytime