Shopify + Intercom
made easy.

Make integrations that help your business operate in more competitive ways.

When this happens in Shopify...

Do this with Intercom...

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★★★★★ 5.0 Shopify App Store

How does Intercom work with Shopify?

With Shopify and Intercom connected, you can get more accomplished so your business can thrive.

Real-Time Customer Support

By connecting Shopify with Intercom, you can provide live chat support directly on your store's pages. This enables immediate assistance to customers who have queries, leading to increased satisfaction and potentially higher conversion rates.
Personalized Marketing

Utilize Intercom's segmentation and targeting capabilities with your Shopify customer data to send highly personalized messages, emails, or in-app messages. These tailored communications can result in higher engagement and better retention.
Abandoned Cart Recovery

Set up automated messages through Intercom to target customers who have abandoned their carts in Shopify. A well-timed message can prompt customers to complete their purchase, recovering potentially lost sales.
Enhanced Customer Insights

Intercom's integration with Shopify offers a unified view of customer interactions and purchase history. This visibility helps you understand customer behavior better and can inform strategies for upselling, cross-selling, or improving overall customer experience.
Order Support & Updates

Create automated workflows to keep customers updated about their orders, shipping status, or any changes to their purchase. Connecting Intercom with Shopify allows you to send these notifications through the customers' preferred channels, whether it's chat, email, or in-app messaging.

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How to connect Shopify to Intercom

Time needed: 3 minutes.

Connecting Shopify to Intercom has never been easier. With MESA, making complex integrations between Shopify and Intercom only takes a few minutes.

First, create a new workflow in MESA.
Workflows are simply the steps of an automation that runs automatically.
Next, pick one of the apps as a trigger step.
This is what kicks off your automation to run automatically.
Then, choose an action step from another app.
This is the "ah-ha" moment you've been waiting for...
Lastly, personalize the data being sent from one app to another.
Use the various fields to personalize your workflow.
Finished!
Just turn on this Shopify to Intercom workflow and MESA will start doing this work for you.

Supported Shopify & Intercom workflow steps:

Start your workflow when...

Then, make your workflow do this...

Get List of Contacts
Obtain a list of contacts.
Create Contact
Create a contact.
Search for Contacts
Look up for contacts.
Update Contact
Modify a contact's details.
Retrieve Contact
Grab all details about a contact.
Delete Contact
Remove a contact.
Archive Contact
Archive a contact.
Unarchive Contact
Restore a previously archived contact.
Merge Two Contacts
Combine a contact with a role of a lead into a contact with a role of an user.
Retrieve Contact's Attached Companies
Grab all details about the attached companies that are associated to a contact.
Retrieve Contact's Attached Tags
Grab all details about a contact's attached tags.
Retrieve Contact's Segments
Grab all details about a contact's segments
Attach Company to Contact
Associate a company to a contact.
Get List of Companies
Obtain a list of all companies.
Create or Update Company
Create or update a company
Scroll Over All Companies
Iterate over all companies in a dataset.
Retrieve Company
Grab all details about a company.
Delete Company
Remove a company.
Detach Company from Contact
Unassociate a company from a single contact.
Get List of Company's Attached Contacts
Obtain a list of a company's attached contacts.
Get List of Company's Attached Segments
Obtain a list of a company's attached segments.
Create Note
Create a note.
Retrieve Note
Grab all details about a note.
Get List of Contact's Notes
Obtain a list of notes associated to a contact.
Exclusive Order Add Tag
Add one or more new tags to an existing order.
Exclusive Customer Add Tag
Add one or more new tags to an existing customer.
Exclusive Product Add Tag
Add one or more new tags to an existing product.
Exclusive Draft Order Add Tag
Add one or more new tags to an existing draft order.
Exclusive Draft Order Remove Tag
Add one or more new tags to an existing draft order.
Exclusive Add Line Item to Order
Edit a completed order to add an additional product as a new line item.
Exclusive Update Order Notes
Modify an order with notes that will appear on the admin page.
Exclusive Update Customer Notes
Modify a customer's profile with notes that will appear on the admin page.
Exclusive Set Order Metafield
Create or update an existing metafield value on an order.
Exclusive Set Draft Order Metafield
Create or update an existing metafield value on a draft order.
Exclusive Set Product Metafield
Create or update an existing metafield value on a product.
Exclusive Set Product Variant Metafield
Create or update an existing metafield value on a product variant.
Exclusive Set Customer Metafield
Create or update an existing metafield value on a customer.
Get List of Orders
Obtain a list of existing orders. This action will return 50 results by default, with a maximum of 250.
Create Order
Create an order.
Update Order
Modify an order's details.
Retrieve Order
Grab all details about the order.
Count Orders
Add up all orders.
Delete Order
Remove an order from the online store.
Cancel Order
Cancel an existing order.
Create Product
Create a product.
Get List of Products
Obtain a list of existing products. This action will return 50 results by default, with a maximum of 250.
Retrieve Product
Grab all details about the product.
Count Products
Add up all products.
Update Product
Modify a product's details.
Delete Product
Remove a product from the online store.
Get List of Customers
Obtain a list of existing customers. This action will return 50 results by default, with a maximum of 250.
Create Customer
Create a new customer record.
Delete Customer
Remove a customer from the online store.
Count Customers
Add up all customers.
Update Customer
Modify a customer's account details.
Retrieve Customer
Grab all details about the customer.
Set Default Address
Set a default address for a customer.
Get List of Article Authors
Obtain a list of all article authors. This action will return 50 results by default, with a maximum of 250.
Get List of Article Tags
Obtain a list of tags for a specific article. This action will return 50 results by default, with a maximum of 250.
Get List of Balance Transactions
Obtain a list of existing balance transactions ordered by most recent processing time. This action will return 50 results by default, with a maximum of 250.
Get List of Batch Discount Codes
Obtain a list of discount codes for a specific discount code creation job. This action will return 50 results by default, with a maximum of 250.
Create Blog
Create a blog for the blog articles.
Get List of Blogs
Obtain a list of all blogs. This action will return 50 results by default, with a maximum of 250.
Count Blogs
Returns the number of blogs on your store.
Retrieve Blogs
Grab all details about the blog.
Delete Blog
Remove a blog from the online store.
Update Blog
Modify a blog's details.
Create Blog Article
Create a new blog article for a blog.
Get List of Blog Articles
Obtain a list of blog articles from a blog. This action will return 50 results by default, with a maximum of 250.
Update Blog Article
Modify a blog article's content and details.
Retrieve Blog Article
Grab all details about the specific blog article.
Count Blog Articles
Add up blog articles within a blog.
Delete Blog Article
Remove an existing blog article from a blog.
Get List of Carrier Services
Obtain a list of carrier services. This action will return 50 results by default, with a maximum of 250.
Create Carrier Service
Create a carrier service that provides real-time shipping rates.
Retrieve Carrier Service
Grab all details about the carrier service by its id.
Delete Carrier Service
Remove a carrier service from the online store.
Update Carrier Service
Modify an existing carrier service.
Get List of Custom Collections
Obtain a list of custom collections. This action will return 50 results by default, with a maximum of 250.
Create Custom Collection
Create a new custom collection.
Delete Custom Collection
Remove a custom collection.
Retrieve Custom Collection
Grab all details about the a custom collection.
Count Custom Collections
Obtain a count of custom collections.
Create Comment
Create a comment for a blog article.
Get List of Comments
Obtain a list of comments for all or specific blog articles. This action will return 50 results by default, with a maximum of 250.
Count Comment
Add up comments for all or specific articles.
Retrieve Comment
Grab all details about a specific comment.
Update Comment
Modify comment on an article.
Approve Comment
Approve a comment.
Remove Comment
Remove a comment.
Restore Comment
Restore a previously removed comment.
Create Comment Spam
Mark a comment as spam.
Mark Comment as Not Spam
Mark a comment as not spam after it has been marked as spam.
Create Country
Create a country using a custom tax rate or Shopify's tax rate.
Get List of Countries
Obtain a list of countries enabled on your store's checkout. This action will return 50 results by default, with a maximum of 250.
Count Countries
Add up countries.
Retrieve Country
Grab all details about the country by its id.
Update Country
Modify a country's tax rate.
Delete Country
Remove an existing country from the online store.
Get List of Country Provinces
Obtain a list of country provinces. This action will return 50 results by default, with a maximum of 250.
Retrieve Country Province
Grab all details about a specific country province.
Count Country Province
Add up provinces for a country.
Update Country Province
Modify a province for a country.
Get List of Currencies
Obtain a list of currencies enabled on the online store. This action will return 50 results by default, with a maximum of 250.
Create a Customer Account Activation URL
Create an account activation URL for a customer that does not currently have an enabled account.
Create a Customer Address
Create a new address for a customer.
Get List of Customer Addresses
Obtain a list of customer addresses on the online store. This action will return 50 results by default, with a maximum of 250.
Retrieve Customer Address
Grab all details about the customer address.
Update Customer Address
Modify an existing customer's address.
Delete Customer Address
Remove an address from an existing customer’s address list.
Get List of Customer Orders
Obtain a list of all customer's orders. This action will return 50 results by default, with a maximum of 250.
Get List of Customer Searches
Obtain a list of customer searches. This action will return 50 results by default, with a maximum of 250.
Create Customer Send Invite
Send an account invite to a specific customer.
Get List of Discount Code Lookups
Obtain a list of searches for a discount code. This action will return 50 results by default, with a maximum of 250.
Get List of Draft Orders
Obtain a list of existing draft orders. This action will return 50 results by default, with a maximum of 250.
Create Draft Order
Create a draft order.
Delete Draft Order
Remove a draft order from the online store.
Retrieve Draft Order
Grab all details about a specific draft order.
Count Draft Order
Add up all existing draft orders.
Update Draft Order
Modify an existing draft order.
Update Draft Order Complete
Complete a draft order and mark it as paid or pending.
Send Invoice for Draft Order
Send an invoice for a draft order.
Get List of Events
Obtain a list of events including smart collections, articles, pages, orders, blogs, orders, products and more. This action will return 50 results by default, with a maximum of 250.
Count Events
Add up all events or number of events since a specified time.
Retrieve Event
Grab all details about the event by its id.
List Order Fulfillments
Retrieve a list of fulfillments on an order
Create Fulfillment Event
Create a fulfillment event (tracking event).
Get List of Fulfillment Events
Obtain a list of all fulfillment events that are linked to a specific fulfillment. This action will return 50 results by default, with a maximum of 250.
Delete Fulfillment Event
Remove a fulfillment event from an order.
Retrieve Fulfillment Event
Grab all details about the fulfillment event.
Get List of Fufillment Services
Obtain a list of your app's or all of the shop's fulfillment services. This action will return 50 results by default, with a maximum of 250.
Retrieve Fulfillment Service
Grab all details about the fulfillment service by its id.
Update Fulfillment Service
Modify a fulfillment service used on the online store.
Delete Fulfillment Service
Remove an existing fulfillment service from the online store.
Get List of Gift Cards
Create a gift card with a custom or automatically generated code. This action will return 50 results by default, with a maximum of 250.
Create Gift Card
Obtain a list of all gift cards or enabled gift cards.
Retrieve Gift Card
Grab all details about a specific gift card.
Update Gift Card
Modify a gift card's note or expiry date.
Count Gift Card
Add up all gift cards or enabled gift cards.
Create Gift Card Disable
Create a disabled gift card that cannot be undone.
Get List of Gift Card Searches
Obtain a list of gift cards that match a specific query. This action will return 50 results by default, with a maximum of 250.
Get List of Inventory Items
Obtain a list of inventory items from a single product. This action will return 50 results by default, with a maximum of 250.
Update Inventory Item
Modify an inventory item's SKU or unit cost.
Retrieve Inventory Item
Grab all details about the inventory item by id.
Delete Inventory Level
Remove an inventory item's inventory level entirely at a location.
Get List of Inventory Levels
Obtain a list of all inventory levels from an inventory item. This action will return 50 results by default, with a maximum of 250.
Adjust Inventory Level
Adjust a product variant's inventory level at a single location.
Create Inventory Level Connect
Connect an inventory item to a location by creating an inventory level at that location.
Set Inventory Level
Set a product variant's inventory level at a single location to a specific value (like 0).
Get List of Locations
Obtain a list of all locations on the online store. This action will return 50 results by default, with a maximum of 250.
Retrieve Location
Grab all details about the geographical location.
Count Locations
Add up all store locations.
Get List of Location Inventory Levels
Obtain a list of inventory levels for a location. This action will return 50 results by default, with a maximum of 250.
Create Marketing Event
Create a marketing event on the online store.
Get List of Marketing Events
Obtain a list of marketing events. This action will return 50 results by default, with a maximum of 250.
Count Marketing Events
Add up all marketing events.
Retrieve Marketing Event
Grab all details about the marketing event by its ID.
Update Marketing Event
Modify a marketing event's remote_id, timestamps, and currency & budget.
Delete Marketing Event
Remove a marketing event from your online store.
Create Marketing Event Engagement
Create a marketing event engagement.
Close an order
Close an order.
Get List of Order Fulfillments
Obtain a list of order fulfillments. This action will return 50 results by default, with a maximum of 250.
Count Order Fulfillments
Add up fulfillments for a specific order.
Create Order Open
Create an opened order.
Create Order Refund
Create a refunded order to record the money returned to the customer.
Get List of Order Refunds
Obtain a list of all refunds for an order. This action will return 50 results by default, with a maximum of 250.
Calculate Order Refund
Sum up refunded transactions based on shipping and line items.
Retrieve Order Refund
Grab all details about a specific refund.
Get List of Order Risks
Obtain a list of existing order risks on a single order. This action will return 50 results by default, with a maximum of 250.
Create Order Risk
Create an order risk displaying a fraud risk with proxy detection.
Retrieve Order Risk
Grab all details about the order risk from a specific order.
Update Order Risk
Modify an existing order risk for an order.
Delete Order Risk
Remove an order risk from an order.
Create Order Transaction
Create an order transaction that results in an exchange of money.
Get List of Order Transactions
Obtain a list of order transactions on the online store. This action will return 50 results by default, with a maximum of 250.
Retrieve Order Transaction
Grab all details about a specific order transaction.
Count Order Transactions
Add up existing order transactions.
Create Page
Add a new page with static content.
Get List of Pages
Obtain a list of all pages on the online store. This action will return 50 results by default, with a maximum of 250.
Count Pages
Add up pages with specific parameters.
Retrieve Page
Grab all details about the page by its id.
Update Page
Modify a page's details.
Delete Page
Remove a page.
Get List of Policies
Obtain a list of policies that your store has configured for. This action will return 50 results by default, with a maximum of 250.
Create Price Rule
Create a price rule with specific entitlements and prerequisites.
Get List of Price Rules
Obtain a list of established price rules. This action will return 50 results by default, with a maximum of 250.
Delete Price Rule
Remove a price rule from your online store.
Count Price Rules
Add up price rules.
Retrieve Price Rule
Grab all details about the price rule.
Update Price Rule
Modify a price rule's title.
Create Price Rule Discount Code
Create a price rule discount code with specific entitlements and prerequisites.
Get List of Price Rule Discount Codes
Obtain a list of price rule discount codes on the online store. This action will return 50 results by default, with a maximum of 250.
Update Price Rule Discount Code
Modify an existing price rule discount code.
Delete Price Rule Discount Code
Remove a price rule discount code from the online store.
Retrieve Price Rule Discount Code
Grab all details about the price rule discount code.
Create Product Image
Create a product image to be added to a Shopify product.
Get List of Product Image
Obtain a list of product images from a specific product. This action will return 50 results by default, with a maximum of 250.
Count Product Images
Add up product images for a specific product or after a specified ID.
Retrieve Product Image
Grab all details about the product image.
Update Product Image
Modify a product image's details such as alt and metafield.
Delete Product Image
Remove a product image from a specific product.
Get List of Product Listings
Obtain a list of product listings on the Sales Channel SDK application. This action will return 50 results by default, with a maximum of 250.
Delete Product Listing
Remove a product listing to unpublish a product from.
Retrieve Product Listing
Grab all details about the product listing that is published.
Count Product Listings
Add up product listings.
Get List of Product Listing Product Ids
Obtain a list of product listing product ids. This action will return 50 results by default, with a maximum of 250.
Get List of Product Variants
Obtain a list of product variants from an existing product. This action will return 50 results by default, with a maximum of 250.
Create Product Variant
Create a new product variant for a product.
Delete Product Variant
Remove a product variant from a product.
Count Product Variant
Add up all product variants established for a product.
Get List of Redirects
Obtain a list of URL redirects. This action will return 50 results by default, with a maximum of 250.
Create Redirect
Create a redirect on the online store.
Retrieve Redirect
Grab all details about a specific redirect by its ID.
Count Redirects
Add up redirects with given path or target.
Update Redirect
Modify a redirect's path and target URIs.
Delete Redirect
Remove an existing redirect established on the online store.
Get List of Reports
Obtain a list of all reports that are published. This action will return 50 results by default, with a maximum of 250.
Create Report
Create a report with a name and a ShopifyQL.
Retrieve Report
Grab all details about an existing report.
Delete Report
Remove an existing report from the Shopify Reports page.
Update Report
Modify a published report's details.
Create Resource Feedback
Create a resource feedback for a specific product by using its product id.
Get List of Resource Feedbacks
Obtain a list of resource feedbacks for a specific product by using its product id. This action will return 50 results by default, with a maximum of 250.
Get List of Shops
Obtain a list of existing shops. This action will return 50 results by default, with a maximum of 250.
Get List of Shopify Payment Balances
Obtain a list of Shopify account's current balance. This action will return 50 results by default, with a maximum of 250.
Get List of Shopify Payment Disputes
Obtain a list of Shopify payment disputes sorted by specific dates or all disputes that have won. This action will return 50 results by default, with a maximum of 250.
Retrieve Shopify Payment Dispute
Grab all details about the Shopify payment dispute by id.
Get List of Shopify Payment Payouts
Obtain a list of Shopify payment payouts sorted by specific dates. This action will return 50 results by default, with a maximum of 250.
Retrieve Shopify Payment Payout
Grab all details about the Shopify payment payout by id.
Create Smart Collection
Create a smart collection using specific rules.
Get List of Smart Collections
Obtain a list of all existing smart collections or those that fit a specific criteria. This action will return 50 results by default, with a maximum of 250.
Retrieve Smart Collection
Grab all details about the smart collection.
Count Smart Collections
Add up all smart collections on your online store or those that fit a specific criteria.
Update Smart Collection
Modify an existing smart collection's details.
Delete Smart Collection
Remove a smart collection from your online store.
Update Smart Collection Order
Modify manually sorted products in an existing smart collection.
Get List of Tender Transactions
Obtain a list of existing tender transactions between the Shopify store and a customer. This action will return 50 results by default, with a maximum of 250.
Create Theme
Create a theme that is published and has a custom name.
Get List of Themes
Obtain a list of all unpublished and current themes. This action will return 50 results by default, with a maximum of 250.
Update Theme
Modify a theme's name and details.
Delete Theme
Remove a theme from your online store.
Retrieve Theme
Grab all details about a specific theme.
Get List of Theme Assets
Obtain a list of all theme assets from a specific theme. This action will return 50 results by default, with a maximum of 250.
Update Theme Asset
Modify a theme asset's name and details.
Delete Theme Asset
Remove a theme asset from your online store.
Get List of Users
Obtain a list of existing staff accounts. This action will return 50 results by default, with a maximum of 250.
Retrieve User
Grab all details about staff accounts.
Update Product Variant
Modify specific Shopify product variant's details for an existing product.
Retrieve Product Variant
Grab all details about specific Shopify product variants from an existing product.
Exclusive Order Remove Tag
Remove one or more tags from an existing order.
Exclusive Product Remove Tag
Remove one or more tags from an existing product.
Exclusive Customer Remove Tag
Remove one or more tags from an existing customer.
Adds Product to Custom Collection
Add a product to a custom collection.
Remove Product from Custom Collection
Remove a product from a custom collection.
Retrieve Collect
Grab all details about a specific collect.
Get List of Collects
Obtain a list of collects. This action will return 50 results by default, with a maximum of 250.
Create a product listing
Create a product listing to publish a product to your app
Count Collects
Add up all custom collects on your online store.
Theme Publish
Publish one of your store's unpublished themes.
List Theme Assets
Return a list of theme files and other assets.
Set Customer Address
Sets an address for a customer.
List Fulfillments
Retrieve a list of fulfillments.
Create Fulfillment
Create a fulfillment. Typically requires creating a fulfillment order first.
Cancel Fulfillment
Cancel a fulfillment.
Update Fulfillment Tracking
Update a fulfillment's tracking information.
Fulfill an Order
Quickly fulfill one or more line items on an order. Automatically creates a fulfillment order and a fulfillment.
Retrieve Order Fulfillment
Grab all details about a specific order fulfillment on an order.
Retrieve Fulfillment Order
Retrieve a specific fulfillment order.
Cancel Fulfillment Order
Cancel a fulfillment order.
Close Fulfillment Order
Marks a fulfillment order as incomplete.
Hold Fulfillment Order
Applies a fulfillment hold on an open fulfillment order.
Move Fulfillment Order
Moves a fulfillment order to a new location.
Open Fulfillment Order
Marks the fulfillment order as open.
Release Fulfillment Order Hold
Releases the fulfillment hold on a fulfillment order.
Reschedule Fulfillment Order
Reschedules the fulfill at time of a scheduled fulfillment order.
Set Fulfillment Order Deadline
Sets deadline for fulfillment orders.
Create Order Fulfillment
Create an Order Fulfillment and Fulfill the order in a single step.
Get List of Abandoned Checkouts
Obtain a list of abandoned checkouts. This action will return 50 results by default, with a maximum of 250.
Send Fulfillment Request
Send a fulfillment request for a fulfillment order.
Retrieve Order's Fulfillment Orders
Grab fulfillment orders for a specific order.
Exclusive Retrieve Order Metafield
Grab the value of a metafield on an order.
Exclusive Retrieve Product Metafield
Grab the value of a metafield on a product.
Exclusive Retrieve Customer Metafield
Grab the value of a metafield on a customer.
Exclusive Retrieve Draft Order Metafield
Grab the value of a metafield on a draft order.
Exclusive Retrieve Variant Metafield
Grab the value of a metafield on a product variant.
Get List of Metafields
Obtain a list of metafields. This action will return 50 results by default, with a maximum of 250.
Get List of Collections' Products
Obtain a list of products in a collection. This action will return 50 results by default, with a maximum of 250.
Retrieve Collection
Grab all details about the collection.
Exclusive Create or Update Order Note Attribute
Create or modify an existing order note attribute. Appears in the Additional details section of an order details page.
Exclusive Create or Update Draft Order Note Attribute
Create or modify an existing draft order note attribute. Appears in the Additional details section of a draft order details page.
Retrieve Product Variant Details from SKU
Returns IDs for the Product, Product Variant and Inventory Item when given a SKU.
Exclusive Send Invoice for Order
Send an invoice for an order that has outstanding balance.