Intercom automations
MESA is the fastest way to connect Intercom to everything you use — without writing code or hiring developers. Build workflows instantly by describing what you need, or choose from 300+ pre-made templates that solve common tasks. Multiply your impact without multiplying the work.
Connect Intercom with popular apps
Automate Intercom in less clicks.
1,000+ merchants trust MESA to help them multiply their impact without multiplying their work.
Ready to integrate Intercom? Try MESA free for 7 days.
Our support team will help you set up your first workflow for free.
No templates yet? We'll help you build it
Our automation experts can help you create a custom Intercom workflow tailored to your needs.
Get hands-on support from our team to design and set up the workflow you're after—no code required.
Get help building your workflow →Build any workflow with these Intercom steps
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Intercom docs in our knowledge base.
Popular use cases for automating Intercom
Connecting Intercom into workflows helps you get more done in less time.
Real-Time Customer Support
By connecting Shopify with Intercom, you can provide live chat support directly on your store's pages. This enables immediate assistance to customers who have queries, leading to increased satisfaction and potentially higher conversion rates.
Personalized Marketing
Utilize Intercom's segmentation and targeting capabilities with your Shopify customer data to send highly personalized messages, emails, or in-app messages. These tailored communications can result in higher engagement and better retention.
Abandoned Cart Recovery
Set up automated messages through Intercom to target customers who have abandoned their carts in Shopify. A well-timed message can prompt customers to complete their purchase, recovering potentially lost sales.
Enhanced Customer Insights
Intercom's integration with Shopify offers a unified view of customer interactions and purchase history. This visibility helps you understand customer behavior better and can inform strategies for upselling, cross-selling, or improving overall customer experience.
Order Support & Updates
Create automated workflows to keep customers updated about their orders, shipping status, or any changes to their purchase. Connecting Intercom with Shopify allows you to send these notifications through the customers' preferred channels, whether it's chat, email, or in-app messaging.
Need help?
Get help building any workflow.
Talk to experts that will help you personalize any template or build a custom workflow.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
Book a session and we'll build your first workflow with you—live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day, Critical issues: Immediate escalation
Complex builds: 24-48 hours
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new automation opportunities as your business grows.
Real humans, always
Live chat with real automation experts (not bots). Email support monitored 9am-5pm PST. Google Meet sessions for complex workflows.
