Customer experience automation
Turn order events into personalized customer experiences that drive loyalty and repeat purchases
Automation that feels personal—not automated
Post-purchase sequences
Automatically send welcome emails, order confirmations, shipping updates, and review requests at the perfect time
Personalized messaging
Use AI and customer data to create personalized messages that feel one-to-one, not automated
Win-back campaigns
Re-engage inactive customers with targeted offers, birthday discounts, and reorder reminders
Popular customer experience workflows
Built-in tools make this possible
Send personalized customer communications
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SMS
Reach customers via text messages
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Delay
Time communications perfectly
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AI
Personalize messages with AI
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Data
Store customer preferences and history
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Schedule
Send messages on specific dates
Learn more →Get started in minutes
Choose a template
Browse 300+ pre-built workflow templates
Customize (optional)
Adjust to match your exact process
Test & Turn on
Test with real orders, then go live
Perfect for:
Ecommerce brands
Create personalized post-purchase experiences that drive loyalty
Review-focused stores
Automate review requests and feedback collection at scale
Retention teams
Re-engage customers with win-back campaigns and personalized offers
Why choose MESA for customer experience?
 MESA |
Email marketing platforms | Shopify Email | |
|---|---|---|---|
| Triggered by events | ✓ | Limited | Limited |
| Multi-channel (Email + SMS) | ✓ | ✗ | ✗ |
| AI personalization | ✓ | $$$ | ✗ |
| Complex logic | ✓ | Limited | ✗ |
| Order data access | ✓ | Limited | ✓ |
| Included in price | ✓ | $$$ | ✓ |
FAQs
How do I send review requests after delivery?
Can I personalize messages with AI?
Does this work with my email service provider?
How do I time communications perfectly?
Can I create multi-step sequences?
Describe what your store needs to do.
Get a working automation in minutes.