Thank Customers with a Postcard After Wonderment Confirms Delivery

You'll need to install a webhook URL from MESA into your Wonderment account and add the corresponding webhook token. This creates a direct connection so Wonderment can notify MESA instantly when any shipment status changes to "delivered." The trigger automatically captures the order ID and delivery details, which get passed to the next step for order retrieval.

The workflow automatically retrieves the full order record, including customer details, shipping address, and order specifics. No configuration is required - MESA uses the order ID from the Wonderment trigger to fetch the right order data from your Shopify store. This information becomes available for personalizing your postcard message and addressing.

Your shop information gets pulled automatically from Shopify, including your store name, business address, and contact details. This data populates the return address fields on the postcard and personalizes the message with your store name. The step runs automatically without any input needed from you.

You'll configure the postcard size (typically 4x6 or 6x9), upload a front image URL for your postcard design, and select a handwriting style from Thanks.io's available options. The message field comes pre-filled with a thank-you template that includes the customer's first name and your store name, but you can customize this text however you'd like. The recipient information and return address populate automatically from the previous steps.