Send Shopify In-Transit Fulfillment Updates to Klaviyo

This step automatically activates whenever Tracktor detects a fulfillment status change to "in transit" for any order. No configuration is needed - MESA connects directly to your Tracktor account and listens for these status updates in real-time. When triggered, it captures the order ID and fulfillment details, then passes this information to the next step to begin the customer notification process.

The workflow automatically looks up the full order details in Shopify using the order ID captured from the Tracktor trigger. This retrieval includes customer information, order items, shipping address, and order value - all essential data for creating meaningful customer communications. The system handles this lookup automatically without any configuration, and the retrieved order data flows directly to the customer lookup step.

Using the customer ID from the order details, this step automatically retrieves the full customer profile from Shopify, including their email address, name, and customer preferences. No configuration is required - the system pulls all customer data and prepares it for the Klaviyo event creation. This customer information ensures your shipping notifications reach the right person with personalized details about their specific order.

Configure the Klaviyo connection by entering your Klaviyo API key in the integration settings. The event will be created with the name "Tracktor: Fulfillment Status In Transit" and automatically include order ID and order name as event properties. Set the customer's email address as the profile identifier so Klaviyo can match this event to the correct customer profile and trigger any email flows you've set up for in-transit notifications.