Delighted integrations
MESA connects Shopify delivery and order events to Delighted, sending surveys at the right point in the customer journey. When responses come in, MESA routes them — escalating low scores, flagging detractors, or triggering win-back flows for at-risk customers.
★★★★★ 4.9 rating on Shopify App Store
Why integrate Delighted
Merchants integrate Delighted with their stack to save time and ship more.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Connect Delighted to your apps
Automate your work with Delighted in less clicks.
Use MESA's built-in tools for personalizing any workflow
Customize your Delighted automations with MESA's built-in tools.
Join thousands of merchants that integrate Delighted using MESA.
Build any workflow with these Delighted automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our Delighted docs.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Delighted with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.
Try MESA today →
