Gorgias

Gorgias is a help desk for eCommerce that connects all of your customer service in one place. The goal of the platform is to help you deliver excellent customer care without compromising your schedule.

For example, Gorgias sets up autoresponders with rules and assigns tickets based on topics and attributes. To prefill answers, the platform uses data such as shipping dates and order status for customer requests. For better customer service, Gorgias connects all of your support channels in one platform. You’ll be able to track everything customers are saying online, whether it be on social media or on your website: all you’ll have to do is scroll through the customer timeline to be up-to-date. Lastly, the software comes with advanced analytical features to track customer satisfaction scores and measure your support team’s impact on sales.

By connecting Gorgias to Mesa, you’ll be able to take your customer service to the next level. On top of creating workflows when a new ticket is created in Gorgias, you can also create satisfaction surveys within the platform itself.

Creative ideas to automate Gorgias...

  • Create a user in Gorgias when a new customer is created in Shopify.

  • Send a satisfaction survey when a Salesforce lead has been converted.

  • Track an event in Klaviyo when a Gorgias ticket is created.

  • Update a Gorgias ticket when a Shopify customer account has been updated.

Ways to start a Gorgias automation...

  • Image
    Ticket Created
    Starts when a ticket is created.
  • Image
    Customer Created
    Starts when a customer is created.

Things you can do with a Gorgias automation...

  • Image
    Create User
    Create a new user in Gorgias.
  • Image
    List User
    Obtain a list of users.
  • Image
    Retrieve User
    Grab all details about the user.
  • Image
    Update User
    Modify an user.
  • Image
    Delete User
    Remove an user.
  • Image
    Create Job
    Create a new job in Gorgias.
  • Image
    List Job
    Obtain a list of jobs.
  • Image
    Retrieve Job
    Grab all details about the job.
  • Image
    Update Job
    Modify a job.
  • Image
    Delete Job
    Remove a job.
  • Image
    Create Satisfaction Survey
    Create a satisfaction survey in Gorgias.
  • Image
    Update Satisfaction Survey
    Modify a satisfaction survey with new information.
  • Image
    List Satisfaction Survey
    Obtain a list of satisfaction surveys.
  • Image
    Retrieve Satisfaction Survey
    Grab all details about the satisfaction survey.
  • Image
    Create Ticket
    Create a new ticket in Gorgias.
  • Image
    List Ticket
    Obtain a list of tickets.
  • Image
    Retrieve Ticket
    Grab all details about the ticket.
  • Image
    Update Ticket
    Modify a ticket with new information.
  • Image
    Delete Ticket
    Remove a ticket.

Gorgias News and Articles

Automation Experts Team
Image
Gorgias
Customer support

Gorgias is an all-in-one Helpdesk that enhances and automates your customer support team with valuable tools and analysis

Mesa Icon

Shopify's Best Automation App

5-Stars

5.0 rating on the Shopify App Store

Create Gorgias workflows today with Mesa and save yourself from those routine tasks. No programming required.
Try it Free for 14 Days