Gorgias is a help desk for eCommerce that connects all of your customer service in one place. The goal of the platform is to help you deliver excellent customer care without compromising your schedule.

For example, Gorgias sets up autoresponders with rules and assigns tickets based on topics and attributes. To prefill answers, the platform uses data such as shipping dates and order status for customer requests. For better customer service, Gorgias connects all of your support channels in one platform. You’ll be able to track everything customers are saying online, whether it be on social media or on your website: all you’ll have to do is scroll through the customer timeline to be up-to-date. Lastly, the software comes with advanced analytical features to track customer satisfaction scores and measure your support team’s impact on sales.

By connecting Gorgias to Mesa, you’ll be able to take your customer service to the next level. On top of creating workflows when a new ticket is created in Gorgias, you can also create satisfaction surveys within the platform itself.

Creative ideas to automate Gorgias...

  • Create a user in Gorgias when a new customer is created in Shopify.

  • Send a satisfaction survey when a Salesforce lead has been converted.

  • Track an event in Klaviyo when a Gorgias ticket is created.

  • Update a Gorgias ticket when a Shopify customer account has been updated.

Ways to start a Gorgias automation...

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    Ticket Created
    Starts when a ticket is created.
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    Customer Created
    Starts when a customer is created.

Things you can do with a Gorgias automation...

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    Create User
    Create a new user in Gorgias.
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    List User
    Obtain a list of users.
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    Retrieve User
    Grab all details about the user.
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    Update User
    Modify an user.
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    Delete User
    Remove an user.
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    Create Job
    Create a new job in Gorgias.
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    List Job
    Obtain a list of jobs.
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    Retrieve Job
    Grab all details about the job.
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    Update Job
    Modify a job.
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    Delete Job
    Remove a job.
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    Create Satisfaction Survey
    Create a satisfaction survey in Gorgias.
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    Update Satisfaction Survey
    Modify a satisfaction survey with new information.
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    List Satisfaction Survey
    Obtain a list of satisfaction surveys.
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    Retrieve Satisfaction Survey
    Grab all details about the satisfaction survey.
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    Create Ticket
    Create a new ticket in Gorgias.
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    List Ticket
    Obtain a list of tickets.
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    Retrieve Ticket
    Grab all details about the ticket.
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    Update Ticket
    Modify a ticket with new information.
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    Delete Ticket
    Remove a ticket.

Gorgias News and Articles

Automation Experts Team
Customer support

Gorgias is an all-in-one Helpdesk that enhances and automates your customer support team with valuable tools and analysis

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