StyleMeGHD improves customer experience by automating emails with MESA

StyleMeGHD, backed by interior design firm Guided Home Design, is a curated home decor and furniture store located in Old Town Scottsdale, Arizona. Founded by interior design director Kristen Hancock, StyleMeGHD shares quality yet cost-effective home decor products sourced from across the US. 

How can you automate emails to build customer relationships? 

StyleMeGHD needed to automate their emails to increase customer connections and improve retention. Their team was manually sending emails to customers with their order tracking link, leading to a longer processing time and limiting their ability to connect with customers automatically. 

Meghan Owen, Marketing Director, knew they were losing their customers’ trust and future purchases due to not keeping them informed about their orders. Hiring an additional employee to help communicate with customers would have cost much more than using MESA.

We decided to go with MESA because it seamlessly integrated with our order tracking system and made it easy for us to set up workflows to trigger emails. The team at MESA was also very responsible and helpful when it came to answering our questions and even setting up the workflows for us.

Meghan Owen, Marketing Director

MESA’s seamless integration 

Integrating with their email system Klaviyo and other apps on Shopify, StyleMeGHD can send emails to customers based on their order tags. Now, when a customer completes an order, a specific MESA workflow is triggered and emails are sent automatically. 

A game-changer for customer experience 

MESA’s integration with Klaviyo and other Shopify apps has resulted in more time to focus on things that move the business forward. Marketing director Meghan Owen said automating order emails has led to fewer customer complaints and a longer customer lifecycle.

MESA is a game-changer. Free up your time spent manually reaching out to your customers and start automating processes where you can. The team at MESA is incredibly helpful and goes the extra mile to make sure everything is running smoothly.

Meghan Owen, Marketing Director