SMS integrations
MESA's SMS tool sends transactional texts to US and Canada numbers directly from any workflow — no third-party service needed. Use it for order alerts, fulfillment updates, or staff nudges where a short, timely message is all you need. For higher volume or custom sender numbers, the Twilio connector is a better fit.
★★★★★ 4.9 rating on Shopify App Store
Why use built-in SMS
Merchants quickly connect SMS to help them save time and ship faster.
Notify customers the moment their order ships
When a fulfillment event fires in Shopify, MESA sends a text with the tracking number and carrier info. Customers get the update before they even think to check their email.
Alert staff when an order needs attention
When a high-value order is flagged, a payment fails, or a return is requested, MESA texts the right team member. Issues get eyes on them in seconds, not hours.
Send delivery confirmations straight to customers
When Package Tracking registers a successful delivery, MESA fires a confirmation text. Customers know their package arrived — and your support queue shrinks.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Connect SMS to your apps
Automate your work with SMS in less clicks.
Join thousands of merchants that integrate SMS using MESA.
Build any workflow with these SMS automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our SMS docs.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Learn more about automating SMS
Integrate SMS with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.
Try MESA today →
