SMS integrations
MESA's SMS tool sends transactional texts to US and Canada numbers directly from any workflow — no third-party service needed. Use it for order alerts, fulfillment updates, or staff nudges where a short, timely message is all you need. For higher volume or custom sender numbers, the Twilio connector is a better fit.
★★★★★ 4.9 rating on Shopify App Store
Why use built-in SMS
Merchants quickly connect SMS to help them save time and ship faster.
Notify customers the moment their order ships
When a fulfillment event fires in Shopify, MESA sends a text with the tracking number and carrier info. Customers get the update before they even think to check their email.
Alert staff when an order needs attention
When a high-value order is flagged, a payment fails, or a return is requested, MESA texts the right team member. Issues get eyes on them in seconds, not hours.
Send delivery confirmations straight to customers
When Package Tracking registers a successful delivery, MESA fires a confirmation text. Customers know their package arrived — and your support queue shrinks.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Connect SMS to your apps
Automate your work with SMS in less clicks.
Use MESA's built-in tools for personalizing any workflow
Customize your SMS automations with MESA's built-in tools.
Join thousands of merchants that integrate SMS using MESA.
Build any workflow with these SMS automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our SMS docs.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate SMS with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.
Try MESA today →
