Text Shopify Customers Who Abandon Checkout
Most abandoned checkouts are forgotten within the hour, and a recovery email can sit unopened in a crowded inbox. This workflow checks your Shopify abandoned checkouts every hour, keeps the ones where the shopper entered a phone number and agreed to SMS marketing, and sends each one a short text with a link back to their cart, so the reminder arrives while they still remember what they wanted.
How it works
5 steps to send a cart reminder text while the shopper still remembers what they wanted
Check for abandoned checkouts every hour
Check for abandoned checkouts every hour
Get checkouts abandoned 30 to 90 minutes ago
Get checkouts abandoned 30 to 90 minutes ago
Go through the checkouts one at a time
Go through the checkouts one at a time
Keep shoppers who opted in to SMS marketing
Keep shoppers who opted in to SMS marketing
Text the shopper a link back to their cart
Text the shopper a link back to their cart
Ready to send a cart reminder text while the shopper still remembers what they wanted
Get setup in 5 minutes.
FAQs
Does this text shoppers who didn't agree to SMS marketing?
No. The filter keeps only checkouts where the shopper entered a phone number and accepted SMS marketing, which is what US texting rules expect for marketing texts. Shoppers who didn't opt in are skipped.
Will a shopper get more than one text?
Not from this workflow. Each hourly run only looks at checkouts created 30 to 90 minutes earlier, so every checkout falls into one run. Add a second workflow with a later window if you want a follow-up.
Can I send the text from Twilio instead of MESA's SMS?
Yes. Replace the last step with Twilio's Send SMS action and connect your Twilio account. The rest of the workflow stays the same.
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send a cart reminder text while the shopper still remembers what they wanted
5 min setup • Fully supported if you need help