Delivering Happiness: 5 Workflows for a Great Post-Purchase Experience

Shoppers say that delivery is the most important part of the online shopping experience. That makes it extremely important to get the fulfillment process right. In this guide we will take you through the steps to create five different types of workflows in Mesa using real-time tracking data from Tracktor to improve the post-purchase experience for customers of your Shopify store.

Continue reading

New Connection: Flawless Customer Service with Gorgias

Gorgias is helpdesk software designed for customer service teams at eCommerce stores. In addition to the traditional features found in helpdesk software, like providing a unified platform to manage all your support channels, Gorgias offers features specific to eCommerce. These include importing order data onto a customer’s conversation history and reports that measure the impact your service team has on sales.

Continue reading