Mandrill is a transactional email API for Mailchimp users. It enables users to send one-to-one personalized messages at key points in the customer journey. These emails come with all the benefits of Mailchimp, as well, like analytics and a drag-and-drop builder.
ShipStation is cloud-based software intended to increase eCommerce merchants’ efficiency when it comes to processing, fulfilling, and shipping orders. ShipStation integrates with 70 selling outlets and provides real-time data analysis on your fulfillment process.
Shoppers say that delivery is the most important part of the online shopping experience. That makes it extremely important to get the fulfillment process right. In this guide we will take you through the steps to create five different types of workflows in Mesa using real-time tracking data from Tracktor to improve the post-purchase experience for customers of your Shopify store.
Tracktor is a Shopify App that improves your post-purchase experience, turning first-time buyers into loyal customers while lowering your support costs. Tracktor provides your customers with a transparent view of where their order is from payment to delivery by placing an order tracking page right on your website.
Salesforce is the most popular customer relationship management (CRM) solution and is in use by 150,000+ businesses, both big and small. It gives all of a company’s departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
Gorgias is helpdesk software designed for customer service teams at eCommerce stores. In addition to the traditional features found in helpdesk software, like providing a unified platform to manage all your support channels, Gorgias offers features specific to eCommerce. These include importing order data onto a customer’s conversation history and reports that measure the impact your service team has on sales.
Here at ShopPad we like to bring on outside experts to speak to the issues that modern retailers face on which we’re not as well-versed. This week we have a guest post from Andrea Sager, an IP attorney who serves small eCommerce businesses.
Dropbox is a collaboration hub for teams working on all sorts of files from Google Docs and Microsoft Office to Trello boards and Powerpoint. Dropbox offers cloud storage with a secure, distributed infrastructure so files and data are safe. It can also manage much of your individual and team work with its intelligent project management features.
Google Drive is a secure storage hub for companies to easily store shared files from across the Google suite, such as Google Sheets or Google Slides. Companies can create and collaborate within Drive from anywhere in the world.
Shopify Flow is an application exclusively available to Shopify Plus customers. Flow’s visual workflow builder makes it easy to create workflows with just a few clicks. Shopify merchants can use Flow to build workflows within their online store and 3rd-party services available from Shopify’s App Store.