Shoppers say that delivery is the most important part of the online shopping experience. That makes it extremely important to get the fulfillment process right. In this guide we will take you through the steps to create five different types of workflows in Mesa using real-time tracking data from Tracktor to improve the post-purchase experience for customers of your Shopify store.
Tracktor is a Shopify App that improves your post-purchase experience, turning first-time buyers into loyal customers while lowering your support costs. Tracktor provides your customers with a transparent view of where their order is from payment to delivery by placing an order tracking page right on your website.
Gorgias is helpdesk software designed for customer service teams at eCommerce stores. In addition to the traditional features found in helpdesk software, like providing a unified platform to manage all your support channels, Gorgias offers features specific to eCommerce. These include importing order data onto a customer’s conversation history and reports that measure the impact your service team has on sales.
Dropbox is a collaboration hub for teams working on all sorts of files from Google Docs and Microsoft Office to Trello boards and Powerpoint. Dropbox offers cloud storage with a secure, distributed infrastructure so files and data are safe. It can also manage much of your individual and team work with its intelligent project management features.
Shopify Flow is an application exclusively available to Shopify Plus customers. Flow’s visual workflow builder makes it easy to create workflows with just a few clicks. Shopify merchants can use Flow to build workflows within their online store and 3rd-party services available from Shopify’s App Store.