The 6 Customer Service Rules That Every Shopify Store Owner Needs to Follow
Communicating with customers can be daunting since you need to give off both a professional and a warm vibe, even in the most difficult situations. Conveying any negative emotion will instantly change the customer’s opinion about you and your store. The Hubspot research team found that 89% of customer service professionals agree that customers are more likely to share a highly positive or highly negative experience than in the past. This likelihood to share means that your company has a chance to generate word-of-mouth that can really benefit or hurt your business.
