Send Stamped.io Review Request After Order Delivery

When Tracktor detects that an order's fulfillment has been delivered (based on tracking information from carriers like USPS, UPS, FedEx, etc.), this trigger activates the workflow and captures {{tracktor.order_id}} (the Shopify order ID associated with the delivery). The workflow runs for every order that Tracktor tracks when the status changes to "delivered."

Setup requirement: You must have Tracktor installed and configured to track your Shopify fulfillments for this trigger to receive delivery notifications.

This step retrieves the full Shopify order record using {{tracktor.order_id}} from the delivery trigger. It fetches all order information including {{shopify.id}}, {{shopify.email}}, {{shopify.line_items}}, and other details that will be used to match and send the Stamped.io review request. This ensures the review request has complete, accurate order information for personalization.

This delay step pauses workflow execution for 1 day (24 hours) before proceeding to send the review request. The timing is customizable in the step settings—you can adjust to 2 days, 3 days, or any duration that works for your products and customer base. Products requiring assembly or learning curves might benefit from longer delays, while simple products might work with shorter delays.

This step queries Stamped.io to find review requests matching {{shopify.id}} (the Shopify order ID). The search returns any review requests that exist for this order as {{stampedio.results[]}}. Stamped.io typically creates review requests when orders are placed or fulfilled (depending on your Stamped.io settings), so this step verifies that a request exists before attempting to send it.

This loop step iterates through the {{stampedio.results[]}} array returned from the review request search. For each result, the loop executes the subsequent filter and send steps using {{loop.id}}, {{loop.orderIdShopify}}, and other review request properties. The loop uses custom code to enqueue each iteration as a separate task for efficient processing.

Loop processing code:

const Mesa = require("vendor/Mesa.js");
const Loop = require('vendor/Loop.js');
module.exports = new class {
script = (payload, context) => {
Loop.process(payload, context, (match, key) => {
match.key = match.key ? match.key : key;
Mesa.output.nextOutput(match, {enqueue: true});
});
}
}

This filter verifies that {{loop.orderIdShopify}} (the order ID stored in the Stamped.io review request) equals {{shopify.id}} (the order ID from the delivered order). This validation step ensures the workflow only sends review requests that definitively match the delivered order, preventing edge cases where search results might return unexpected records. If the IDs match, the workflow proceeds to send the request. If they don't match, it skips that review request.

This step tells Stamped.io to send the review request using {{loop.id}} (the review request ID from Stamped.io). Stamped.io handles the actual email delivery, personalization, and tracking based on your configured email templates and settings in the Stamped.io dashboard. The customer receives an email inviting them to review their purchase with links to the review form for each product they ordered.