Customers pay a lot of attention to product reviews when considering a purchase. Many times customers will spend a lot of time digging through tons of reviews to get answers to the questions and concerns that they may have about the product.
These workflows allow you to use AI to summarize your product reviews into a short paragraph to help your customers in their purchase journey. Here is an example from the Fiji Water website of what this could look like:
Overall, the majority of the reviews praise Fiji Water for its taste, convenience, and quality. Many reviewers highly recommend the water, describing it as the best tasting, most refreshing water they’ve tried. They appreciate the convenience of home delivery and the variety of bottle options, such as the sports cap and flip-top bottles. Some customers also mention the health benefits of Fiji Water, including its silica content. However, there are a few negative reviews that mention issues with packaging or customer service.
In this demo, we’re using one of our newest Reviews app integrations (Fera), but this should be possible with any reviews app that you’re using. Feel free to reach out for help with any app that you’re using.
Workflow 1: Save Reviews To Database
Workflow 2: Send Reviews To ChatGPT And Save To Product Metafield
Show The Reviews Summary Metafield On Your Product Detail Page
Once that metafield is populated, you can pull it into your product detail page in the theme editor:
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