Easily Sell Downloadable Products on Your Shopify Store

When an order is created in Shopify, this trigger activates the workflow and captures the complete order including {{shopify.id}}, {{shopify.email}}, {{shopify.name}}, {{shopify.customer.first_name}}, and the {{shopify.line_items[]}} array which contains all products with their fulfillment services. The workflow runs for every new order placed in your store.

This loop step iterates through each item in the {{shopify.line_items[]}} array. For every line item, the loop executes the subsequent fulfillment service check and email steps using {{loop.id}}, {{loop.fulfillment_service}}, and other line item properties. This granular approach allows orders with both digital and physical products to be handled differently based on fulfillment service.

This filter checks if {{loop.fulfillment_service}} equals "digital-download". If true (the product is configured as a digital download), the workflow proceeds to fulfill the item and send the download email. If false (it's a physical product or uses a different fulfillment service), the workflow skips that line item and moves to the next one in the loop. Critical setup requirement: You must configure each digital download product in Shopify to use "digital-download" as its fulfillment service. To set this, edit the product in Shopify admin, scroll to Shipping, uncheck "This is a physical product," and set Fulfillment service to "Manual" with "digital-download" as the identifier.

This step creates a fulfillment for the digital download line item using {{shopify.id}} as the order ID and {{loop.id}} as the line item ID. The notify_customer parameter is set to "false" to suppress Shopify's default fulfillment email, since the workflow sends a custom email in the next step with download link instructions. The fulfillment is created for only the specific digital line item, so mixed orders with physical products will be partially fulfilled.

This step retrieves your Shopify store information, specifically {{shopify_2.name}}, which contains your store's name as configured in Shopify settings. This store name is used in the email signature to personalize the download message and maintain consistent brand messaging.

This step sends an email to {{shopify.email}} with a customizable subject and message. The default message includes a personalized greeting using {{shopify.customer.first_name}}, references the order number {{shopify.name}}, states the download is ready, and signs off with {{shopify_2.name}} (your store name). Critical customization required: You must edit this email template to include your actual download link. The default template says "Your order is ready for download at this link:" but doesn't include the actual URL—you need to insert your download link location, whether that's a specific URL, a link to a customer portal, or dynamic links based on the product.