Send Email Notifications for Delayed Deliveries

This step automatically monitors all fulfillments in your store and triggers when Tracktor detects a package has moved into transit status. No configuration is needed - the system will detect this status change across all your shipments and begin the delay countdown. When triggered, it passes the fulfillment ID and tracking details to the next step for processing.

Set how many days to wait before considering a package overdue by entering a number in the "How many days would you like to wait?" field. The default is set to 20 days, which works well for most shipping methods including international deliveries. The delay runs in the background and automatically proceeds to the next step only after the specified time period has passed.

The workflow automatically retrieves updated fulfillment information using the original fulfillment ID from the trigger. This includes the latest tracking status, delivery confirmation, and current package location. No configuration is required - it pulls fresh data to ensure accuracy before proceeding with notifications.

The filter automatically compares the current package status against "delivered" to confirm the package is still undelivered. If the package was delivered during the waiting period, the workflow stops here and no email is sent. Only packages that remain undelivered after the delay period continue to the next steps.

The workflow automatically fetches order information including the customer's email address, full name, order number, and purchased items. This data comes from the original order associated with the delayed fulfillment. The retrieved information feeds directly into the email template to create personalized customer communications.

This step automatically retrieves your shop's name and details to include in the email signature. This ensures customers receive notifications that clearly identify your store as the sender. The shop name appears at the bottom of the email template in the sign-off line.

This step sends a personalized email to the customer using their order email address with the subject line "Sorry your package is taking so long!" The email body includes their name, order number, list of delayed items, tracking URL, and your store's contact information. You can customize the email subject and message content to match your brand voice and customer communication style.