Delighted automations
MESA is the fastest way to connect Delighted to everything you use — without writing code or hiring developers. Build workflows instantly by describing what you need, or choose from 300+ pre-made templates that solve common tasks. Multiply your impact without multiplying the work.
Connect Delighted with popular apps
Automate Delighted in less clicks.
1,000+ merchants trust MESA to help them multiply their impact without multiplying their work.
Ready to integrate Delighted? Try MESA free for 7 days.
Our support team will help you set up your first workflow for free.
Start from customizable templates
MESA includes pre-made Delighted workflow templates to get you started quickly.
Or, build your own Delighted workflow
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Delighted docs in our knowledge base.
Popular use cases for automating Delighted
Connecting Delighted into workflows helps you get more done in less time.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Route negative feedback into your support workflow automatically
When a Delighted survey returns a detractor score or a critical comment, MESA creates a ticket in Zendesk or Help Scout and attaches the relevant order details. Your support team works the issue from the moment it surfaces without waiting for a complaint to trigger it separately.
Let AI identify which survey responses signal a systemic issue
Your AI assistant reads Delighted response data across your order history to surface patterns worth acting on — a recurring complaint tied to a specific product, a fulfillment issue driving low CES scores, a customer segment with consistently low NPS. MESA routes those findings to the right team before the pattern compounds.
Need help?
Get help building any workflow.
Talk to experts that will help you personalize any template or build a custom workflow.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
Book a session and we'll build your first workflow with you—live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day, Critical issues: Immediate escalation
Complex builds: 24-48 hours
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new automation opportunities as your business grows.
Real humans, always
Live chat with real automation experts (not bots). Email support monitored 9am-5pm PST. Google Meet sessions for complex workflows.
