Delighted

Delighted allows Shopify merchants to use a Net Promoter System (NPS) to gather customer feedback in a quick and easy process. By getting your customer’s feedback quickly, you’ll instantly find ways to improve your product or service.

The platform offers you various choices to set up your feedback survey. Customers can receive your survey either through email, SMS or a link. Next, the tool will ask customers a simple question so you can collect their feedback on their experience. And voila! You're done. All you have to do now is view the feedback right from Delighted’s dashboard through its reporting and analysis features. Stores can identify trends, survey metrics, and so much more over time.

While Delighted facilitates getting customer feedback, Mesa makes the process even more efficient. You can trigger a workflow for whenever a customer completes a survey.

Customize these workflows for Delighted

Deploy these templates and customize them with just a few clicks. Our team of automation experts built and tested these workflow templates to get you up and running fast. No code necessary.

Tag Shopify Customer if Low Delighted Survey Score
View Workflow

Creative ideas to automate Delighted...

Send customer survey responses to a Google Sheets.
Receive a Slack message when a customer responds to a survey.
Create a Gorgias ticket when a customer responds to a survey.
Send email addresses that bounced to a Google Sheets.

Ways to start a Delighted automation...

Survey Response

Starts when a customer responds to a survey.
Person Unsubscribed

Starts when a customer unsubscribes from a list.

Things you can do with a Delighted automation...

Send (Create or Update) People

Starts or updates a customer profile.
Unsubscribe People

Remove customers from a list.
Delete People

Remove existing cusotmer profiles.
List People

Obtain a list of existing customers.
List Unsubscribed People

Obtain a list of unsubscribed customers.
List Bounced People

Obtain a list of people who had their surveys bounced.
Create Response Survey

Start a new survey for customers.
Delete Pending Survey

Remove surveys with a pending status.
List Responses Survey

Obtain a list of responses from existing surveys.
Get Metrics

Receive a list of metrics.

Delighted News and Articles

Article • 10 min min

14 Best Integrations for Shopify Stores

Shopify is the #1 eCommerce platform out there, and it’s not hard to understand why. Nothing beats its templates, built-in features, and affordable pricing to help you grow your business. It provides store owners with all the tools and resources they need for success. An area that Shopify dominates is its vast choice of apps. The platform comes with access to countless solutions that make your job easier, from boosting sales to better customer care.
New Connection • 1 min min

New Connection: Gather actionable feedback with Delighted

Delighted is a solution that enables Shopify stores to obtain customer feedback in minutes, not days. With its seamless Shopify integration, Delighted gathers feedback all in one spot with insightful dashboard tools. Delighted also offers features that allow merchants to analyze scores collected through email, websites, SMS, and other links.

Questions?

Automation experts are just a click away →

Our California-based, customer success team is happy to help you every step of the way. Whether you need help adding one of our free workflow templates or need a partner to build a custom integration to your Shopify store. Our goal is to help you be successful.

“Great app for streamlining processes. The support team were incredibly helpful in assisting with implementation.”
The Pedla

“The customer support team is UNREAL. Answered my questions in a timely manner and went so above and beyond to help me.”
Primally Pure

“Mesa helped me automate tasks that take us a LOT of time. Now, we can focus on more important things for scaling the business.”
Club de Brodeuses

Delighted: Customer support

Delighted is the easiest customer survey software that gathers real time customer feedback through an insightful dashboard

Shopify's Best Automation App

5.0 rating on the Shopify App Store

Create Delighted workflows today with Mesa and save yourself from those routine tasks. No programming required.

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Delighted

Customize these workflows for Delighted

Tag Shopify Customer if Low Delighted Survey Score

Creative ideas to automate Delighted...

Ways to start a Delighted automation...

Things you can do with a Delighted automation...

Delighted News and Articles

14 Best Integrations for Shopify Stores

New Connection: Gather actionable feedback with Delighted

Questions?

Automation experts are just a click away →

Shopify's Best Automation App

Create Delighted workflows today with Mesa and save yourself from those routine tasks. No programming required.

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