Delighted allows Shopify merchants to use a Net Promoter System (NPS) to gather customer feedback in a quick and easy process. By getting your customer’s feedback quickly, you’ll instantly find ways to improve your product or service.

The platform offers you various choices to set up your feedback survey. Customers can receive your survey either through email, SMS or a link. Next, the tool will ask customers a simple question so you can collect their feedback on their experience. And voila! You're done. All you have to do now is view the feedback right from Delighted’s dashboard through its reporting and analysis features. Stores can identify trends, survey metrics, and so much more over time.

While Delighted facilitates getting customer feedback, Mesa makes the process even more efficient. You can trigger a workflow for whenever a customer completes a survey.

Customize these workflows for Delighted

Deploy these templates and customize them with just a few clicks. Our team of automation experts built and tested these workflow templates to get you up and running fast. No code necessary.

Creative ideas to automate Delighted...

  • Send customer survey responses to a Google Sheets.

  • Receive a Slack message when a customer responds to a survey.

  • Create a Gorgias ticket when a customer responds to a survey.

  • Send email addresses that bounced to a Google Sheets.

Ways to start a Delighted automation...

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    Survey Response
    Starts when a customer responds to a survey.
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    Person Unsubscribed
    Starts when a customer unsubscribes from a list.

Things you can do with a Delighted automation...

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    Send (Create or Update) People
    Starts or updates a customer profile.
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    Unsubscribe People
    Remove customers from a list.
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    Delete People
    Remove existing cusotmer profiles.
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    List People
    Obtain a list of existing customers.
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    List Unsubscribed People
    Obtain a list of unsubscribed customers.
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    List Bounced People
    Obtain a list of people who had their surveys bounced.
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    Create Response Survey
    Start a new survey for customers.
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    Delete Pending Survey
    Remove surveys with a pending status.
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    List Responses Survey
    Obtain a list of responses from existing surveys.
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    Get Metrics
    Receive a list of metrics.

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Automation Experts Team
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Delighted is the easiest customer survey software that gathers real time customer feedback through an insightful dashboard

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