Delighted allows Shopify merchants to use a Net Promoter System (NPS) to gather customer feedback in a quick and easy process. By getting your customer’s feedback quickly, you’ll instantly find ways to improve your product or service.
The platform offers you various choices to set up your feedback survey. Customers can receive your survey either through email, SMS or a link. Next, the tool will ask customers a simple question so you can collect their feedback on their experience. And voila! You're done. All you have to do now is view the feedback right from Delighted’s dashboard through its reporting and analysis features. Stores can identify trends, survey metrics, and so much more over time.
While Delighted facilitates getting customer feedback, Mesa makes the process even more efficient. You can trigger a workflow for whenever a customer completes a survey.
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Workflows that get more everyday challenges done.
Send customer survey responses to a Google Sheets.
Receive a Slack message when a customer responds to a survey.
Create a Gorgias ticket when a customer responds to a survey.
Send email addresses that bounced to a Google Sheets.
Learn more about Delighted integrations.Learn more
Get started with a workflow template:
Build your own Delighted automation using these triggers and actions.
Start a Delighted workflow when...
Make your Delighted workflow then do...
- Send (Create or Update) People
- Starts or updates a customer profile.
- Unsubscribe People
- Remove customers from a list.
- Delete People
- Remove existing customer profiles.
- List People
- Obtain a list of existing customers.
- List Unsubscribed People
- Obtain a list of unsubscribed customers.
- List Bounced People
- Obtain a list of people who had their surveys bounced.
- Create Response Survey
- Start a new survey for customers.
- Delete Pending Survey
- Remove surveys with a pending status.
- List Responses Survey
- Obtain a list of responses from existing surveys.
- Get Metrics
- Receive a list of metrics.
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