How it works

Follow these 5 simple steps to start receiving text notifications when your orders get stuck in transit

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Fulfillment Status is In Transit
App connector: Tracktor • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger monitors all your shipments and activates the workflow the moment any order enters "in transit" status, creating the starting point for delay monitoring.

This step automatically detects when Tracktor updates any fulfillment status to "in transit" and captures the fulfillment details needed for tracking. The trigger fires immediately when the shipping status changes, passing the fulfillment ID and order information to the next step.

No configuration is required - MESA connects to your existing Tracktor setup to monitor status changes across all your shipments.

Delay
App connector: Delay • Time to complete: 1 minute
Why this matters: This step creates the waiting period that defines what you consider a "delayed" shipment - without it, you'd get notifications immediately instead of only when packages are genuinely stuck.

Configure how long to wait before checking if the package is still in transit by entering the number of hours in the "How many hours would you like to wait?" field. The default setting is 60 hours (2.5 days), which works well for most domestic shipments, but you can adjust this based on your typical delivery times. After the delay period expires, the workflow automatically moves to the next step to check the current shipping status.

Retrieve Fulfillment
App connector: Tracktor • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step gets the current shipping status after the delay period to determine if the package is still stuck in transit or has moved to delivered/out for delivery status.

The step automatically pulls the latest tracking information for the specific fulfillment using the ID captured in step 1. It retrieves the current status, delivery updates, and tracking details without any configuration needed. This fresh data gets passed to the filter step to determine whether a delay notification is actually warranted based on the current shipping status.

Filter
App connector: Filter • Time to complete: 0 minutes (Auto-configured)
Why this matters: This condition prevents unnecessary notifications by only continuing the workflow when packages are genuinely stuck - it won't send alerts for orders that arrived on time during the delay period.

The filter compares the latest shipping status against "delivered" to determine if the package is still delayed. If the status shows delivered, the workflow stops here and no text gets sent. If the package is still in transit or shows any status other than delivered, the workflow continues to send the delay notification. This automatic comparison ensures you only get alerted about actual shipping delays.

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Send SMS
App connector: Twilio • Time to complete: 2 minutes
Why this matters: This action delivers the delay notification to your phone, giving you immediate visibility into shipping issues so you can proactively contact customers or investigate with carriers.

Enter your Twilio phone number in the "from" field and your personal phone number in the "to" field where you want to receive notifications. The message automatically includes the order number and references the 60-hour delay period, but you can customize this text to match your preferred notification style. You'll need an active Twilio account with SMS capabilities to send these notifications.

Make it your own

Customize this workflow even further:

Set custom delay thresholds
Adjust the delay period for different shipping methods, like 24 hours for express shipping and 72 hours for standard ground delivery.
Chain multiple notification channels
Connect email, Slack, and SMS steps together so shipping delays trigger notifications across all your preferred communication methods simultaneously.
Store delay data in tables
Save delayed shipment details like carrier, delay duration, and resolution time in your own database for identifying shipping performance patterns.
Deploy AI agents for smart escalation
Let AI agents evaluate delay severity and automatically contact carriers for packages stuck longer than your threshold, or send different messages based on order value.

Frequently asked questions

How long should I set the delay period for different shipping methods?
For express/overnight shipping, try 24-36 hours since customers expect faster delivery. For standard ground shipping, 48-72 hours works well as packages often sit in transit over weekends. International shipments typically need 5-7 days to account for customs processing time.
Will I get duplicate notifications if a package stays delayed for multiple days?
No, this workflow only triggers once when a fulfillment first enters "in transit" status. If you want recurring notifications for packages that remain stuck, you'd need to create a separate workflow that runs on a schedule to check all in-transit packages.
What happens if Tracktor isn't updating tracking information from my carrier?
The workflow depends on Tracktor receiving accurate status updates from shipping carriers. If tracking data is stale or carriers aren't providing updates, you might miss genuinely delayed packages or get false alerts. Consider contacting your carrier if tracking updates seem inconsistent.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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