Send SMS Notification to Customers Upon Order Delivery

The workflow automatically monitors fulfillment status changes through Tracktor's delivery tracking system. When a package reaches its destination and the delivery status updates to "delivered," this trigger captures the event and passes the order ID to the next step. No configuration is needed - the trigger connects directly to your existing Tracktor fulfillment tracking. The trigger only fires for completed deliveries, ensuring SMS notifications are sent at the right moment.

The step automatically retrieves the full order record from your Shopify store using the order ID captured by the trigger. It fetches all order details including customer contact information, shipping address, product details, and order totals. The system processes this data retrieval in the background without requiring any manual input. This order information becomes available for the remaining steps, particularly the customer's phone number which is needed for SMS delivery.

The filter checks whether the customer's phone number field contains a valid value before proceeding to send the SMS. If the phone number is empty or missing, the workflow stops here and doesn't attempt to send a message. This prevents errors and ensures you're only sending notifications to customers who can actually receive them. Orders that pass this filter continue to the SMS sending step, while those without phone numbers complete without sending a message.

Configure the SMS message content in the "What are the contents of the SMS message?" field. The default message reads "Your order has arrived! Please be sure to read the enclosed owners manual and don't forget to mail back your product warranty card." You can customize this message to match your brand voice and include relevant delivery instructions or next steps. The system automatically sends the message to the customer's phone number retrieved from their order details. Make sure your message is clear, helpful, and includes any important post-delivery information customers should know.