Twilio automations
MESA is the fastest way to connect Twilio to everything you use — without writing code or hiring developers. Build workflows instantly by describing what you need, or choose from 300+ pre-made templates that solve common tasks. Multiply your impact without multiplying the work.
Connect Twilio with popular apps
Automate Twilio in less clicks.
1,000+ merchants trust MESA to help them multiply their impact without multiplying their work.
Ready to integrate Twilio? Try MESA free for 7 days.
Our support team will help you set up your first workflow for free.
Start from customizable templates
MESA includes pre-made Twilio workflow templates to get you started quickly.
Or, build your own Twilio workflow
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Twilio docs in our knowledge base.
Popular use cases for automating Twilio
Connecting Twilio into workflows helps you get more done in less time.
Send SMS notifications from Shopify order and fulfillment events
When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.
Alert your team via SMS when a Shopify event needs immediate attention
When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.
Trigger Shopify workflows from inbound Twilio SMS responses
When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.
Log SMS interactions back to Shopify customer records
When a Twilio conversation occurs with a known customer, MESA updates their Shopify record with the interaction details — message sent, response received, outcome logged. Your customer profiles reflect every touchpoint, not just purchases and emails.
Let AI personalize Twilio SMS content from Shopify customer data
Your AI assistant reads the customer's Shopify purchase history, order context, and lifecycle stage to generate personalized SMS content before each Twilio message sends. Your outbound messages carry relevant context and recommendations rather than generic notification boilerplate.
Need help?
Get help building any workflow.
Talk to experts that will help you personalize any template or build a custom workflow.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
Book a session and we'll build your first workflow with you—live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day, Critical issues: Immediate escalation
Complex builds: 24-48 hours
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new automation opportunities as your business grows.
Real humans, always
Live chat with real automation experts (not bots). Email support monitored 9am-5pm PST. Google Meet sessions for complex workflows.
