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Receive an SMS message if a package is delayed In Transit

When shipping time-sensitive products, it’s imperative to know when there are delays so you can be proactive in handling customer communications. This template sends an SMS message via Twilio to the store owner when an order has been in transit for 60+ hours. By being alerted automatically, you can avoid unwelcome surprises.

Here’s how it works:

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Step 1: When this happens
Check the fulfillment status of orders In Transit
Step 2: Then do this
Determine if there are any orders that have been In Transit for more than 60+ hours
Step 3: Then do this
Grab details about those orders
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Step 4: Then do this
Send an SMS text message via Twilio with order details
Done!

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