Email Customers After Receiving a Negative Review on Stamped.io

You'll need to install the webhook URL that MESA provides into your Stamped.io dashboard under webhook settings. This creates a direct connection between Stamped.io and MESA, so every time someone leaves a review, the workflow receives the review data including the rating, customer email, reviewer name, and review content. Once configured, this step runs automatically and passes all review information to the next step for filtering.

The filter automatically checks each review's rating and only allows reviews with 3 stars or fewer to continue through the workflow. Reviews with 4 or 5 stars get stopped here and won't trigger any emails. This step uses the rating data from the previous step and is pre-configured to use "3" as the threshold, though you can adjust this number if you want to include 4-star reviews or only target 1-2 star reviews.

The delay is set to 1 hour by default, which provides a buffer between when the negative review is posted and when your follow-up email is sent. This prevents customers from feeling overwhelmed with immediate automated responses and gives you time to address their concerns through other channels if needed. You can adjust this delay to any timeframe that works for your customer service workflow, from minutes to days.

The email automatically populates the customer's email address and name from the review information collected in step 1. The default subject line reads "Hi [customer name] - is there something we can do better?" and includes a simple message asking how you can improve their experience. You can customize both the subject line and message content to match your brand voice, add specific contact information, or include links to customer service resources.