Add a Free Product to First-Time Recharge Subscription Orders
Make a lasting impression on new customers by including a free product in their first Recharge subscription order. This MESA workflow template automatically adds a complimentary item to their first order, showing appreciation and encouraging loyalty. Start your customer relationships on a positive note with a thoughtful gesture that can lead to repeat business.
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How it works
3 steps to automatically add a free product to your customers' first subscription orders through Recharge
Order Created
Order Created
Filter by Order Count of Subscription
Filter by Order Count of Subscription
Add Line Item to Order
Add Line Item to Order
Ready to automatically add a free product to your customers' first subscription orders through Recharge
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Frequently asked questions
Will this add free products to renewal orders or only the first order?
By default, this workflow only triggers on the customer's very first subscription order (when the order count is 1). Renewal orders won't receive the free product unless you modify the order count filter to a higher number.
What happens if the free product is out of stock when someone places their first order?
The workflow will attempt to add the out-of-stock product to the order, which may cause the order to be placed on hold depending on your Shopify inventory settings. Consider adding inventory checks or having backup free products available.
Can I set different free products for different subscription types or customer segments?
Not with this basic template, but you can extend it by adding conditional steps that check subscription product types, customer tags, or order values to determine which free product to add based on your specific criteria.
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