Cancel High-Risk Orders and Notify Customer

This step automatically monitors your Shopify store and triggers the workflow whenever a customer completes a purchase. The trigger captures all order details including customer information, payment method, shipping address, and order contents. No configuration is needed - it runs continuously in the background and passes the complete order data to the next step for fraud analysis.

This step automatically queries Shopify's fraud detection system to get all risk assessments associated with the new order. Shopify analyzes dozens of fraud indicators and returns a recommendation (like "CANCEL", "INVESTIGATE", or "ACCEPT") along with detailed risk scores. The step processes this data and makes it available for the filter condition in the next step, requiring no user configuration.

This step evaluates the fraud recommendation from Shopify's risk analysis and only allows the workflow to continue if the recommendation equals "CANCEL". Orders marked as "INVESTIGATE" or "ACCEPT" will stop here and proceed through your normal fulfillment process. The filter acts as a safety gate, ensuring only orders with the highest fraud confidence levels trigger automatic cancellation and customer notification.

This step cancels the flagged order in Shopify with the reason set to "fraud" and enables email notification to the customer. The cancellation immediately stops payment processing, restocks all items back to available inventory, and sends an automated email explaining the cancellation. The system processes the cancellation and makes the updated order status available for the final notification step.

This step sends you an email notification whenever an order gets automatically canceled for fraud risk. The email includes the order number, links directly to the canceled order in your Shopify admin for easy review, and confirms that inventory was restocked and the customer was notified. The notification goes to your shop's primary email address and provides all the context you need to track fraud prevention activity.