Remove Shopify Customer Tag on Recharge Subscription Cancellation

This step automatically monitors your Recharge account for subscription cancellations and captures the customer ID associated with the cancelled subscription. No configuration is required - MESA listens for the "subscription/cancelled" event from Recharge and passes the customer information to the next step. The trigger ensures your workflow runs in real-time whenever cancellations occur, maintaining accurate customer segmentation in your Shopify store.

The step automatically queries Recharge's customer database using the customer ID from the cancelled subscription and retrieves their full customer profile, including the external_customer_id that links to their Shopify account. This connection between Recharge and Shopify customer records is essential for the workflow to know which Shopify customer needs their tags updated. The retrieved customer data gets passed to the next step for Shopify lookups.

Using the external customer ID from Recharge, this step queries your Shopify store to get the customer's complete profile, including their current tag list. This verification step prevents errors from trying to modify non-existent customers and ensures the workflow has the most current tag information. The Shopify customer data flows to both the filter step (to check if the target tag exists) and the final removal step.

You'll configure the tag name you want to filter for in the "What is the Shopify customer tag that you want to filter for?" field - enter the exact tag text like "VIP Subscriber" or "Active Member". The filter compares this tag against the customer's current tags from Shopify, and only allows the workflow to continue if the tag is found. This prevents errors and keeps your automation efficient by avoiding removal attempts on tags that don't exist.

You'll specify which tag to remove in the "What is the Shopify customer tag that you want to remove?" field - this should typically match the tag you filtered for in the previous step. The step uses Shopify's API to remove the tag from the customer's profile, ensuring your customer segments stay accurate after subscription changes. Once completed, the customer will no longer have subscription-related tags that could trigger irrelevant marketing campaigns or customer service workflows.