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Help Scout to Code Automations

MESA is the most flexible way automate Help Scout to Code . Easily add workflows to simplify your work.

Rated 4.7 out of 5 stars on the Shopify App Store

Top companies trust MESA to automate the work that runs their business.

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Build your own workflows.

MESA helps you make workflows that keeps your business running. A trigger is the event to start a workflow then, actions are performed.

Why automate Help Scout to Code ?

Help Scout to Code automations get more done in less time. Automate the everyday tasks holding back your potential growth.

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Sync customer support insights with your CRM

Automatically update customer profiles in Salesforce, HubSpot, or another CRM whenever a new HelpScout conversation is created. Keep sales and support teams aligned with real-time customer interactions.

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Prioritize VIP customers with automated tagging

When high-value customers reach out, automatically tag their conversations and notify your team in Slack or Asana, ensuring top-tier service and faster response times.

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Trigger personalized marketing follow-ups

After a support interaction, automatically enroll customers in a follow-up email sequence in Klaviyo or Mailchimp based on their inquiry type, ensuring tailored engagement.

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Auto-escalate urgent issues to the right team

Detect keywords like “refund” or “cancel” in conversations and instantly escalate to a manager in Zendesk, Slack, or Asana for faster resolution.

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Enrich customer support with order & product data

Automatically pull Shopify order details into HelpScout conversations, giving agents full purchase history context without switching apps—leading to faster, more personalized support.

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Customization and Flexibility

Code enables you to inject custom JavaScript code within various points of the automation or integration process. This provides an unparalleled level of control and customization, allowing you to tailor workflows to match specific business needs, user behaviors, or unique store requirements.

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Enhanced Capabilities

By allowing custom code within workflows, you can create complex and nuanced automations that go beyond standard capabilities. This can include things like specialized data processing, conditional logic, dynamic content generation, or integration with unique third-party services, all enhancing the capabilities of the Shopify store.

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Streamlined Development

With Code, you can directly add and manage custom JavaScript within the Shopify environment. This streamlines the development process and allows for quicker implementation of custom features or updates, catering to the need for agility and responsiveness in a fast-paced ecommerce landscape.

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Real-time Customer Interaction

Custom code can be used to create dynamic, real-time interactions within the store's user interface. This includes personalized greetings, targeted offers, or interactive elements that respond to user behavior. These real-time interactions can enhance the experience and contribute to higher engagement and conversion rates.

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Cost-Effective Solutions

Utilizing custom code within workflows allows for the development of unique solutions without the need for separate tools or expensive third-party integrations. This can lead to cost savings and more efficient use of resources, allowing you to invest in other areas of growth or innovation.

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Build AI agents in minutes that integrate, automate, and simplify your business.

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How MESA works

MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.

Step 1.

Start with a trigger

Select a trigger that sets your workflow in motion.

This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.

Triggers are the starting points that tell MESA when to act.

Step 2.

Add an action

Next, choose the action that should follow the trigger.

Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.

Linking actions to triggers is how you build a seamless workflow process.

Step 3.

Personalize

Make your workflow even more flexible using built-in apps.

Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.

Personalization ensures your workflows fit your unique business requirements.

All set!

You just made a workflow

Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.

With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.

Learn how to automate Code

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Fully supported by automation experts.

Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.

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Knowledge Base

Training guides, tutorials, and platform documentation.

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Service Partners

Consult on automation strategy to build your workflow.

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Contact us

5-star customer support and live chat for automations.

MESA is the most customizable automation platform.