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Send a gift card to a customer if their order is delayed

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Shipping delays and broken merchandise can lead to customers having a negative experience with your business. Let your customers know you're listening and care about them by sending a small gift in exchange for their troubles. This template will send a gift card to a customer when their Gorgias support ticket is tagged, send-gift-card. It's a small but memorable way to turn a negative experience into a positive one.

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Here's how this template works:

Step 1. Every time this happens:

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A Gorgias ticket is created

Step 2. Then do this:

Pause for 1 hour for adding send-gift-card tag to ticket

Step 3. Then do this:

Determine if the send-gift-card tag is included in ticket

Step 4. Then do this:

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Send a $20 gift card

Done!

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