Send a gift card to a customer if their order is delayed
Shipping delays and broken merchandise can lead to customers having a negative experience with your business. Let your customers know you're listening and care about them by sending a small gift in exchange for their troubles. This template will send a gift card to a customer when their Gorgias support ticket is tagged, send-gift-card. It's a small but memorable way to turn a negative experience into a positive one.
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Step 1. Every time this happens:
A Gorgias ticket is created
Step 2. Then...
Pause for 1 hour for adding send-gift-card tag to ticket
Step 3. Then...
Determine if the send-gift-card tag is included in ticket
Step 4. Then...
Send a $20 gift card
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