Automation Template:

Send a gift card to a customer if their order is delayed

icon: time saved Save 60 seconds every workflow run.
icon: personalize Every step is 100% customizable.

Add Template Request Setup

Shipping delays and broken merchandise can lead to customers having a negative experience with your business. Let your customers know you're listening and care about them by sending a small gift in exchange for their troubles. This template will send a gift card to a customer when their Gorgias support ticket is tagged, send-gift-card. It's a small but memorable way to turn a negative experience into a positive one.

Included Forever free plan available.

Included 7-day free trial for premium plans.

Included Live chat, email support included.

Included Complimentary template customizations.

Workflow Steps:

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Step 1. Every time this happens:

A Gorgias ticket is created

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Step 2. Then...

Pause for 1 hour for adding send-gift-card tag to ticket

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Step 3. Then...

Determine if the send-gift-card tag is included in ticket

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Step 4. Then...

Send a $20 gift card


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