Print Zendesk Ticket Attachments Automatically with PrintNode

When a customer or team member creates a new ticket in Zendesk, this trigger captures all the ticket details including ID, subject, requester information, and associated data. The trigger runs automatically in the background and requires no configuration from you. It passes the ticket information to the next step so the workflow can find and process any attachments that were included with the ticket.

The system automatically pulls the complete list of comments from the ticket, including the initial ticket description and any follow-up responses. This step scans through each comment to locate file attachments, which in Zendesk are stored within individual comments rather than directly on the ticket itself. No configuration is needed as it uses the ticket ID from the trigger to find the right comments.

The loop examines every comment retrieved in the previous step, creating a separate processing path for each one. It automatically filters and organizes the comments so the workflow can move through them methodically. This step handles tickets with single comments as well as lengthy conversation threads with dozens of back-and-forth exchanges.

For each comment that contains attachments, this loop creates a separate processing track for every file. It checks that each attachment has a valid content URL before proceeding, filtering out broken or inaccessible files. The loop handles various file types including PDFs, images, and documents, preparing each one for the printing step.

You'll need to configure which PrintNode printer should receive the attachments by selecting from the dropdown menu. The step automatically converts file URLs into print jobs and sends them to your chosen printer using PrintNode's printing service. Make sure your target printer is connected and shows as online in your PrintNode dashboard before selecting it, as the workflow can only print to active, connected devices.