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MESA is the most flexible way integrate Zendesk to any app so you can get more done with less effort.

Rated 4.7 out of 5 stars on the Shopify App Store

Top companies trust MESA to automate the work that runs their business.

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Connect Zendesk to your favorite apps

MESA lets you connect Zendesk to any app - no coding required.

Start with a pre-made template.

Quickly add automation with our pre-made Zendesk workflow templates.

Or, build your own Zendesk integration.

Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Zendesk docs in our knowledge base.

Why integrate Zendesk with your business?

Integrating Zendesk into repeatable workflows helps you accomplish more in less time. Automate more tasks to unlock growth at scale.

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Customer order issue tracking and resolution workflow

Connect order data directly to support tickets, enabling agents to resolve issues faster with complete customer purchase history and context.

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Ecommerce return request to support ticket generation

Connect return reasons, product details, and customer data to streamline the support process and reduce resolution time for refunds and exchanges.

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Customer satisfaction survey results to CRM lead scoring

Create targeted follow-up workflows for unhappy customers while identifying satisfied customers for upselling opportunities and testimonial requests.

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Multi-channel support ticket consolidation and team assignment

Connect customer communication preferences and issue types to ensure tickets reach the right specialists for faster resolution times.

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Support ticket resolution data to business intelligence reporting

Create comprehensive support performance reports that track team productivity, common issues, and customer satisfaction trends for data-driven improvements.

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Expert Workflow Setup

Need help crafting the perfect automation? We offer worflow setup services to help you add automation into your work more quickly. Request a custom workflow.

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Build AI agents in minutes that integrate, automate, and simplify your business.

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How MESA works

MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.

Step 1.

Start with a trigger

Select a trigger that sets your workflow in motion.

This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.

Triggers are the starting points that tell MESA when to act.

Step 2.

Add an action

Next, choose the action that should follow the trigger.

Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.

Linking actions to triggers is how you build a seamless workflow process.

Step 3.

Personalize

Make your workflow even more flexible using built-in apps.

Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.

Personalization ensures your workflows fit your unique business requirements.

All set!

You just made a workflow

Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.

With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.

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Fully supported by automation experts.

Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.

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Knowledge Base

Training guides, tutorials, and platform documentation.

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Service Partners

Consult on automation strategy to build your workflow.

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Contact us

5-star customer support and live chat for automations.

MESA is the most customizable automation platform.