Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Integrate Zendesk
MESA is the most approachable way to integrate Zendesk into workflows that automate your work with less effort.
Connect Zendesk to popular apps
Automate Zendesk in less clicks.
Personalize workflows with built-in apps
Leverage MESA's built-in tools to personalize any automation.
Start from customizable templates
MESA includes pre-made Zendesk workflow templates to get you started quickly.
Or, build your own Zendesk workflow
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Zendesk docs in our knowledge base.
Thousands of professionals trust MESA to help them multiply their impact without multiplying their work.
Popular use cases for automating Zendesk
Connecting Zendesk into workflows helps you get more done in less time.
Customer order issue tracking and resolution workflow
Connect order data directly to support tickets, enabling agents to resolve issues faster with complete customer purchase history and context.
Ecommerce return request to support ticket generation
Connect return reasons, product details, and customer data to streamline the support process and reduce resolution time for refunds and exchanges.
Customer satisfaction survey results to CRM lead scoring
Create targeted follow-up workflows for unhappy customers while identifying satisfied customers for upselling opportunities and testimonial requests.
Multi-channel support ticket consolidation and team assignment
Connect customer communication preferences and issue types to ensure tickets reach the right specialists for faster resolution times.
Support ticket resolution data to business intelligence reporting
Create comprehensive support performance reports that track team productivity, common issues, and customer satisfaction trends for data-driven improvements.
Expert Workflow Setup
Need help crafting the perfect automation? We offer worflow setup services to help you add automation into your work more quickly. Request a custom workflow.
Automate your work in less clicks
MESA makes automation achievable so you can multiply your impact without multiplying the work.
Try MESA for free 7-day trial included. Cancel anytime.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
