Tag the Shopify Order When a Square Sale Is Refunded
If you copy Square sales into Shopify for one set of reports, a refund at the counter never reaches the Shopify copy, so your Shopify revenue keeps counting money you gave back. This workflow watches Square for new refunds, finds the matching Shopify order by its Square order ID tag, adds a refund note, and tags it so you can filter refunded counter sales out of your reports.
How it works
6 steps to flag Square refunds on the matching Shopify order automatically
Square Refund Created (Trigger)
Square Refund Created (Trigger)
Filter
Filter
Shopify GraphQL Query
Shopify GraphQL Query
Filter
Filter
Shopify Update Order Notes
Shopify Update Order Notes
Shopify Order Add Tag
Shopify Order Add Tag
Ready to flag Square refunds on the matching Shopify order automatically
Get setup in 6 minutes.
FAQs
Why does this tag the Shopify order instead of refunding it?
The Shopify copy of a Square sale has no Shopify payment behind it, because the customer paid in Square. There is no Shopify transaction to refund, so the workflow records the refund on the order and tags it, which is what your reports need to exclude it.
How does the workflow find the right Shopify order?
It searches for the tag square- plus the Square order ID. That only works if the workflow that copies Square orders into Shopify adds that tag, so add an Order Add Tag step to that workflow first.
What about partial refunds?
A partial refund is flagged the same way, and the note records the exact amount refunded, so you can see whether the whole sale or only part of it came back.
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flag Square refunds on the matching Shopify order automatically
6 min setup • Fully supported if you need help
