How it works

Follow these 5 simple steps to automate this task automatically.

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A form response from a customer is created

A customer submits a return request via MESA's built-in Forms tool, capturing the order ID and reason for the return.
Time to complete: 1 minute

Retrieve the customer's order

Retrieves order details from Shopify based on the submitted order ID.
Time to complete: 1 minute

Add a row with the form response

Adds a new row in a Google Sheets document with order details, including order name, total price, order date, and return reason.
Time to complete: 1 minute

Send a message to your customer

Notifies them that their return request has been received and provides information on the next steps.
Time to complete: 1 minute
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Slack a message to your team

Updates your team in Slack with key return details, ensuring visibility into incoming requests.
Time to complete: 1 minute

Make it your own

Customize this workflow even further:

Set custom delays
Schedule actions to trigger after a set time period, such as sending follow-up emails 3 days after an event.
Chain multiple actions
Connect several steps together in one workflow, like tagging data, updating records, and notifying your team simultaneously.
Store data in tables
Save order details, customer preferences, or custom metrics in your own database for reference and reporting.
Deploy AI agents for smart decisions
Let AI agents evaluate complex scenarios and choose the right action path based on your defined rules.

Frequently asked questions

What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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