How it works

Follow these 5 simple steps to start receiving Discord alerts whenever Shopify flags an order as high-risk for fraud

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Order Created
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This trigger starts the workflow whenever a new order comes into your Shopify store, catching every potential fraud case in real-time.

This step automatically monitors your Shopify store for new orders and kicks off the fraud detection process. No configuration is needed - it connects directly to your Shopify store and triggers every time someone places an order. The trigger captures all order details including customer information, order total, and payment data that will be analyzed for fraud risk in the following steps.

Retrieve Shop
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step gets your store's domain information, which is needed to build the correct admin link in your Discord alert message.

This step automatically pulls your Shopify store's details, specifically the shop domain that's required to create clickable links to orders in your admin panel. The system retrieves information like your store's myshopify.com domain, timezone, and other shop settings. This data gets passed to the Discord message step so the alert can include a direct link to view the flagged order in your Shopify admin.

Get List of Order's Risks
App connector: Shopify • Time to complete: 0 minutes (Auto-configured)
Why this matters: This step retrieves Shopify's fraud analysis data for the order, which contains the risk level assessments needed to determine if an alert should be sent.

This step automatically queries Shopify's fraud detection system to get all risk assessments for the new order. Shopify analyzes factors like billing/shipping address mismatches, suspicious email patterns, and payment anomalies to generate risk scores. The system retrieves detailed fraud analysis data including risk levels (LOW, MEDIUM, HIGH), specific risk factors detected, and recommendation scores that feed into the next filtering step.

Filter: Check for high risk assessments
App connector: Filter • Time to complete: 0 minutes (Auto-configured)
Why this matters: This filtering step determines whether the order has any HIGH risk fraud assessments, preventing unnecessary alerts for safe orders.

This step examines all the fraud assessments from the previous step and counts how many are marked as "HIGH" risk level. The system loops through each risk assessment and filters for only those flagged as high-risk by Shopify's fraud detection algorithms. If the count is greater than zero, meaning at least one high-risk assessment exists, the workflow continues to send the Discord alert. Orders with only low or medium risk assessments stop here and don't trigger notifications.

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Create Channel Message
App connector: Discord • Time to complete: 2 minutes
Why this matters: This action sends the actual fraud alert to your Discord channel with order details and a direct link to review the flagged transaction.

You'll need to configure your Discord channel ID where fraud alerts should be sent. Right-click on your Discord channel and select "Copy ID" to get the required channel identifier. The message content is pre-configured to include the order number and a direct link to view the order in your Shopify admin panel. When a high-risk order is detected, this step posts an immediate notification to your specified Discord channel with all the details your team needs to investigate.

Make it your own

Customize this workflow even further:

Add order value thresholds
Set minimum order amounts that trigger alerts, so you only get notified about high-risk orders above $100 or your specified threshold.
Send alerts to multiple channels
Route different types of fraud alerts to separate Discord channels - send payment issues to your finance team and shipping risks to fulfillment.
Store fraud data in tables
Save high-risk order details, customer patterns, and fraud indicators in your own database for trend analysis and reporting.
Deploy AI agents for risk scoring
Let AI agents evaluate additional fraud factors like customer purchase history and geographic patterns to enhance Shopify's built-in detection.

Frequently asked questions

How quickly do Discord alerts arrive after an order is placed?
Discord notifications typically arrive within 30-60 seconds of order creation. The workflow processes Shopify's fraud analysis data in real-time, so you'll get immediate visibility into potentially fraudulent transactions while you can still take action.
What if Shopify changes its risk assessment after the initial order?
This workflow only triggers on new order creation, so updated risk assessments won't generate additional alerts. If you need ongoing monitoring of risk changes, consider setting up a separate workflow that triggers on order updates or runs on a schedule.
Can I customize the Discord message format or add more order details?
Yes, you can modify the message content in Step 5 to include additional order information like customer email, shipping address, or specific risk factors.
What is a template?
MESA templates are fully pre-configured workflows built and vetted by Shopify Experts. Unlike competitor templates that provide basic scaffolds requiring extensive setup, MESA templates come with all data variables properly mapped, required fields configured, and steps ready to activate. You can turn them on immediately and start automating.
Can I customize a template?
Absolutely! While our templates work out-of-the-box, every step can be personalized to match your exact business requirements. Add conditional logic, integrate additional apps, or build more sophisticated workflows. MESA's templates provide a solid foundation that you can expand as needed.
Are templates free?
Yes! Our entire library of expert-built, production-ready templates is free to use. Unlike platforms that charge for premium templates or provide only basic scaffolds, MESA gives you access to hundreds of fully-configured, vetted workflows at no additional cost.

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