Email Customers When Their Package Status Is “In Transit”

This step automatically detects when any fulfillment in your Tracktor system updates to "in transit" status. The trigger captures essential shipping data including the order ID, tracking number, and fulfillment details that fuel the rest of the workflow. No configuration is needed - it runs continuously in the background, monitoring all your shipments for status changes. When triggered, it passes the fulfillment data forward to identify which specific order needs customer notification.

The workflow takes the order ID captured from the trigger and retrieves the full order record from Tracktor. This automatically pulls customer details like email address, first name, and order number that will populate your email template. The system handles this data retrieval automatically using the order ID from the previous step. This order information then flows to the email step, providing all the customer and order details needed for personalized messaging.

Configure the email recipient as the customer's email address from the order data, with the subject line "Order [order name] is on your way!" The message body includes a personalized greeting using the customer's first name, thanks them for their patience, and signs off with your shop name. You can customize both the subject line and message content to match your brand voice and include additional details like tracking numbers or estimated delivery dates. The email automatically sends once the previous steps complete successfully.