Receive Slack Notifications When a Customer Cancels a Recharge Subscription

This step automatically monitors your Recharge account for subscription cancellations and fires immediately when one occurs. The trigger captures the customer ID, cancellation reason, subscription ID, and timestamp without any configuration needed. This data gets passed to the next steps to retrieve additional customer details and format the Slack notification.

The step automatically pulls your Shopify shop information, specifically your shop's name/domain. This shop name gets used in the final step to build the Recharge admin URL that lets you click directly from the Slack message to view the cancelled subscription details. No configuration is required since it uses your connected Shopify account.

Using the customer ID captured in the trigger, this step automatically retrieves the full customer profile from Recharge. The step pulls the customer's first name, last name, email, and other profile details that weren't included in the original cancellation trigger. This customer information gets formatted into the final Slack message to provide context about who cancelled.

You'll configure which Slack channel receives the cancellation notifications by entering the channel name in the "What is the Slack channel you would like to send the message to?" field. The message automatically includes the customer's full name, their stated cancellation reason, and a clickable link to view the subscription in your Recharge admin panel. Enter your channel name exactly as it appears in Slack (like "#customer-success" or "#cancellations").