How it works
Follow these 5 simple steps to start receiving Slack notifications whenever Shopify flags an order as high-risk for fraud
Order Created
Order Created
Retrieve Shop
Retrieve Shop
Get List of Order's Risks
Get List of Order's Risks
Check for high risk assessments
Check for high risk assessments
Send Message
Send Message
Make it your own
Customize this workflow even further:
Set notification preferences
Choose different Slack channels for different risk levels, such as sending HIGH risk orders to #urgent-alerts and MEDIUM risk to #order-review.
Add email backup notifications
Include an email step after the Slack message to ensure critical fraud alerts reach multiple team members even if they miss Slack messages.
Store risk data in tables
Save detailed fraud assessment information to a Google Sheets or database table for trend analysis and fraud pattern recognition over time.
Deploy AI agents for automatic responses
Connect AI agents to automatically place high-risk orders on hold, send customer verification emails, or escalate to payment processors based on specific risk criteria.
Frequently asked questions
Can I customize which risk levels trigger notifications?
Yes, you can modify step 4 to filter for different risk levels. Change the filter condition from "HIGH" to "MEDIUM" or add multiple conditions to catch both HIGH and MEDIUM risk orders in the same workflow.
What happens if Shopify hasn't completed its fraud analysis when the order comes in?
The workflow will still run, but step 3 might return empty risk data if Shopify's fraud detection hasn't finished processing. Consider adding a delay step before the risk retrieval to give Shopify's systems time to complete their analysis.
Will I get notified about orders that are later marked as safe?
No, this workflow only triggers on initial order creation. If Shopify updates the risk assessment later (which can happen), you won't receive follow-up notifications about the risk level changes.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.
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