Collect 5-Star Judge.me Reviews in a Google Doc

This step automatically connects to your Judge.me review system and listens for new review submissions. When a customer leaves any review (1-5 stars), this trigger captures the basic review data including the rating, reviewer name, and review content. The trigger passes this initial review information to the filtering step to determine if further processing is needed. No configuration is required since it uses your existing Judge.me integration.

This step examines the rating from the previous trigger and only allows 5-star reviews to continue through the workflow. The filter compares the review rating to exactly "5" and stops processing if the rating is lower. If the review passes this filter (is a 5-star review), the workflow continues to retrieve detailed review information. Reviews with 4 stars or below are automatically discarded and don't create documents.

This step makes an additional API call to Judge.me to fetch complete review details using the review ID from the trigger. It retrieves additional information like product images, customer photos attached to reviews, and more detailed product information that gets included in the final Google Doc. The retrieved data provides richer context for the AI summary step and ensures the document contains all available review content. This step automatically uses the review ID captured in the trigger to fetch the complete review record.

This step sends the review content to MESA's AI system for analysis and summarization. The AI examines the review text and generates a structured analysis including overall sentiment, key themes mentioned by the customer, notable quotes suitable for marketing, and a suggested headline that captures the customer's story. The AI prompt is pre-configured to focus on extracting marketing value and customer insights from the review content. The resulting analysis gets included in the final Google Doc alongside the original review text.

This step creates a new Google Doc in your Google Drive with a structured format containing all review information. The document includes the customer's name as the title, review details, product information, any attached photos, and the AI-generated summary. Each 5-star review gets its own separate document for easy organization and sharing. The document template is pre-formatted with clear sections and emojis to make the content visually appealing and easy to scan.